Partnering with UpdatePromise to elevate customer experience for automotive dealerships

Auto dealerships are on the cusp of transforming customer experiences. We’re geared toward helping these businesses move forward. That’s why we’re excited to announce our partnership with UpdatePromise, the leading consumer experience solution provider for automotive dealerships and collision centers. 

For auto dealerships, providing a positive customer experience – including getting customers to and from dealership locations seamlessly – is key to differentiating themselves in a competitive market. According to industry research, 80% of customers say they are more likely to do business with a company if it offers personalized experiences. Yet, customer transportation has traditionally lacked convenience and scalability. 

On-demand transportation platforms help organizations provide a differentiated experience and drive operational efficiency. Our partnership integrates the flexible Uber for Business transportation solutions into UpdatePromise’s platform, which provides 500+ dealerships across the U.S. with a single interface to manage the customer experience end-to-end. Further, the integration enables dealerships to quickly and easily request rides for their customers, enhancing the customer experience. 

Uber for Business’ solutions are widely utilized in the automotive industry with thousands of companies driving higher customer satisfaction rates, inspiring brand loyalty, and lowering both operating costs and risk. 

Uber for Business’ solutions are widely utilized in the automotive industry with thousands of companies driving higher customer satisfaction rates, inspiring brand loyalty, and lowering both operating costs and risk. 

The automotive sector was an early adopter of Uber for Business and has been particularly interested in deploying solutions through the platform with Uber Vouchers and Uber Central to help move customers efficiently. Customers include Larry H. Miller Auto Group, Urgent.ly, AllState, and Progressive, among others. 

The integration will be widely available across UpdatePromise’s client base in North America over the next few months. The Uber Vouchers integration will power online scheduling and OEM reimbursement programs with select UpdatePromise OEM direct integrations.