Drive or deliver with Uber

UBER FRAUDULENT USE POLICY – SEATTLE

January 11 / Seattle

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ACTS CONSTITUTING FRAUD
Fraudulent activity may also include, but is not limited to:
Increasing the time or distance of a trip or delivery
Accepting trip, order, or delivery requests without completing them properly, including causing users to cancel
Creating fake, duplicate, or otherwise improper accounts;
Claiming unwarranted fees or charges, such as false cleaning or repair fees;
Requesting, accepting, or completing fraudulent or falsified trips or deliveries;
Claiming to complete a delivery without ever picking up the delivery item;
Picking up a delivery item and retaining all or a portion of the item, and not delivering the entire order;
Theft of, or wrongfully obtaining property, belonging to another person;
Disrupting or manipulating the normal functioning of the Uber platform, including by using unauthorized or manipulated devices, apps, or programs to prevent or circumvent the proper functioning of the platform and the GPS system;
Abusing any program, such as promotions, incentives, or referrals, or not using them for their intended purpose;
Disputing legitimate charges;
Falsifying documents, records, or other data;
Cancellations not covered under SMC Chapter 8.37.080(C), i.e. cancellations without cause;
Abuse of cancellation with cause under SMC Chapter 8.37.080(C)
CONSEQUENCES OF VIOLATING UBER’S FRAUDULENT USE POLICY
Violations of Uber’s Fraudulent Use Policy may result in immediate loss of access to all or part of the Uber Marketplace Platform.  
If you have more than one Uber account, such as a rider account and a driver account, a violation of the Fraudulent Use Policy could result in losing access to all Uber accounts. 
We may also, at our sole discretion, put a hold on potential earnings associated with suspected fraud, adjust any earnings you are scheduled to receive associated with suspected fraud, remove or restrict your access to certain offers, or otherwise restrict your account until our review is complete.
Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Guidelines for Law Enforcement Authorities for the US, found here, and for outside the US, found here. 
Under the terms of this Fraudulent Use Policy you agree that Uber may temporarily deactivate your account to investigate whether you have engaged in, or your account has been used in, activity that is deceptive, fraudulent, unsafe, illegal, harmful to the Uber brand, business or reputation.
NOTIFYING COURIER OF FRAUD
If we are made aware of potentially fraudulent behavior and have adjusted your earnings, restricted your access to features or specific offer types, or revoked your access to the app we may contact you via in-app communication, a phone call, or an email message, or any other means, to further assess potential violation of this policy.  
APPEAL PROCESS AND TIMELINE
You have the right to appeal Uber’s determination that you have violated this Fraudulent Use Policy.  If you believe an error caused you to lose access to your account, resulted in a downward adjustment of your earnings, or loss of access to features or specific types of offers you may contact the Uber Support team to appeal the decision. 
For cancellations with cause that were denied due to a violation of this policy, you must reply to the denial notification.  To initiate an appeal you must contact Uber by responding to the Fraudulent Use notification and submit any additional details or documents at that time to help Uber understand your situation through the app.  
Our team will carefully review the information you submitted.  The review process typically takes up to seven business days; sometimes we need additional time.  We will contact you as soon as the review is complete.  Uber’s final decision is not subject to further review.