Introducing Pre-Match at SAN Airport

Together with SAN Airport, we’re excited to announce the 6-week pilot launch of Pre-Match, a new feature designed to lower your idle wait time in the Staging Lot. Beginning October 17, drivers who get a Pre-Match request will be able to spend less time waiting in the Staging Lot and more time earning. Pre-Match is launching as a pilot program at SAN through November 30.

Pre-Match is an in-app feature that prompts drivers in the Staging Lot to begin heading toward the airport terminals a few minutes before we anticipate a pickup request. While in the Staging Lot, your app may prompt you to begin heading to the terminals without a rider assigned to you. If this happens, begin making your way toward the airport. SAN Airport rules allow you to wait in the pickup area without a pickup request for up to 3 minutes.

If you do not receive a pickup request within 3 minutes of arriving to the pickup area, you can return to the Staging Lot and you will keep your original spot in line. SAN prohibits loitering, so you must to exit the airport if your 3 minutes are up.

What is Pre-Match?

Pre-Match is an in-app feature that prompts drivers in the Staging Lot to begin heading toward the airport terminals a few minutes before we anticipate a pickup request. This way, you can get as close as possible to the terminal before receiving a pickup request, minimizing idle time in the Staging Lot.

What vehicles are eligible for Pre-Match?

Pre-Match is available to vehicles waiting for UberX trips in the SAN Staging Lot. However, no vehicle is guaranteed to get a Pre-Match request while waiting for an airport pickup request on UberX.

What happens if I get a Pre-Match prompt but I don’t get a pickup request once I get to the terminals?

While rare, you may receive a Pre-Match prompt and not get a pickup request within 3 minutes of arriving to the pickup area. If you do not receive a pickup request within 3 minutes, you can return to the Staging Lot and regain your original spot in line. As always, loitering is not allowed by SAN and you must exit the airport if you do not have a valid pickup request.

How long is this pilot scheduled to run?

Pre-Match at SAN is scheduled to be a 6-week pilot, starting October 17.

How do I find more information about Uber at SAN?

You can find SAN Airport rules and regulations for Uber driver-partners on our SAN page on uber.com