Introducing flat rates, a new way to earn in Orlando

Uber is piloting flat rates, a new way to earn on Uber Eats offering set hourly rates. If delivering in Orlando, you may now have the option to earn based on hourly rates.

How flat rate earnings work: Your earnings will be based on “Active hr” which means the hourly rate will be applied towards the portion of an hour that a trip takes from acceptance to completion. You will also keep any applicable promotions and 100% of customer tips. Example: A trip that takes 30 minutes from acceptance to completion, at a $20/active hour rate, means $10 earned + tips & promos. Note: The estimated earnings you see for an offer are based on how long we think the trip will take.  Your actual earnings may be higher or lower depending on how long the trip ultimately takes.

Flat rates provide you with upfront information on earning potential for specific time periods. The flat rate option provides more earning choices and is available for a limited time. Flat rates may not be available in all locations or for all couriers at this time. Keep an eye out for any potential flat rate spots in the Opportunity Center in your Driver app.

Your earnings during the flat rate period will be based on the hourly rate and calculated based on the portion of time spent on each delivery, from acceptance to completion.  This includes wait time at merchants and time in between batched trip deliveries. 

You will receive 100% of customer tips and any applicable promotions.

Uber may modify or end the flat rate offering at any time. Access to flat rates is not guaranteed and may be revoked.  Uber’s other policies and terms continue to apply to the flat rate offering, including for example Uber’s Community Guidelines and your Platform Access Agreement. Uber reserves the right to delay payment for purposes of investigation and to withhold payment or deactivate account(s) if Uber determines in its sole discretion that a person has used or attempted to use flat rates mode in a fraudulent or abusive manner, or in violation of any applicable law or regulation.

If you reject 2 or more trips within an hour, your flat rate ends. You can still accept standard Uber Eats offers. Declining or canceling more than one offer within a 60 minute window will result in your flat rate period being automatically ended. Once you exit a flat rate slot, you cannot return to that same slot. However, you can visit the Opportunity Center to opt-in to available future flat rate slots.

The same payment and cancellation terms apply to flat rate periods as to standard offers.  For example, if an eater or merchant cancels a delivery, you will generally be paid for your full time on trip if you’ve already picked up the order. See Uber’s full terms for more information.

However, the cancellation will not count towards your cancellation rate and will not impact your use of flat rates mode.

Going offline ends your flat rate period. If your flat rate period ends, you are free to continue receiving standard Uber Eats offers.