We are reintroducing Black as a luxury and premium ride option so riders can enjoy an upgraded experience and you can increase your earning opportunities. Black connects riders with deluxe vehicles and top-rated driver-partners.
What is changing for Black?
New rating, trip, and vehicle criteria
We want to make sure that riders connect with top-rated drivers to ensure a premium experience. To drive on Black trips, driver-partners will need to:
- Drive an eligible model vehicle that is manufactured within 6 years (in or after 2013)*
- Complete at least 100 trips
- Maintain an average rating of 4.85 or above
*Transition period applies to some vehicles. Please refer to transition timetable for full details.
Please note that if at any time your average rating falls below 4.85, you will stop receiving Black trips. Once your average rating returns to 4.85 or above you will once again begin receiving Black trips.
Higher trip rates than UberX and Comfort
The price of a Black trip is 1.7 times the price of the same UberX trip, so eligible driver-partners will make more for each Black trip they take. To see the rates for Black and other products, just click here.
Adjusted wait time and cancellation policy
Offering riders increased flexibility at pickup creates a better and more premium experience for them. We have extended the free wait time for riders to 6 minutes and the cancellation threshold to 10 minutes. Riders will be charged a per-minute fee for wait time after 6 minutes. If you have been waiting for 10 minutes, and the trip has not commenced you can choose to wait or cancel the trip for an increased cancellation fee of $40 (before service fee) to compensate you for your time.
Ride Preferences
Riders may choose to take Black when they are looking for a premium service, so we have developed an in-app feature – Ride Preferences – for riders to indicate their requests. When a rider requests a Black trip, they can request their ideal temperature, whether they wish to chat and let you know if they have luggage, all shown on your Driver app before you arrive.
Tips from top driver-partners
To ensure a comfortable experience for riders, we encourage driver-partners to deliver best-in-class service. For example, fully catering to their Ride Preferences is a great start:
- Adjust your vehicle temperature to rider’s preferred temperature (warm, hot, cold or cool)
- Be friendly and helpful while catering to their conversation preference (quiet or chatty)
- Lend a hand with their bags and luggage
Also, here are a few things top driver-partners have told us they do to provide excellent service:
- Performing pick-ups, drop-offs and navigation confidently
- Keeping the vehicle clean, tidy, and spacious
- Making sure the car smells clean and fresh
Frequently Asked Questions
- Why isn’t my vehicle eligible for Black?
To check whether your vehicle model is eligible for Black, just click here. If your vehicle model is not on this list, you will not be able to receive Black trips. But don’t worry - you may check back on this list periodically to see if we have updated the vehicle model eligibility.
- How do fares work for Black?
The price of a Black trip is approximately 1.7 times the price of the same UberX trip, so eligible driver-partners will make more for each Black trip they take. To see more information about Black and other product’s rates, click here.
- How do I know if I am eligible for Black Requests?
You will automatically receive Black trip requests if you meet the trip, rating and vehicle requirements.
- What happens if my rating falls below the minimum?
If your average rating falls below 4.85, you will stop receiving Black trips. Once your average rating returns to 4.85 or above you will once again begin receiving Black trips.
- I am currently a Black driver-partner and drive a vehicle that is manufactured before 2014 - will I receive Black and/or Comfort trips?
We have introduced new driver-partner and vehicle eligibility requirements for Black trips. To view the criteria, just click here.
To ensure a smooth transition for driver-partners that would be impacted by the changes, there will be a transition period until June 30, 2020. Driver-partners who maintain an average rating of 4.85 or above with Black vehicles manufactured from 2009 to 2013 can continue to receive Black and/or Comfort trips depending on the number of trips. From July 1, 2020, the all-new Black criteria will apply. To check your eligibility from now until June 30, 2020, view below.
From now until June 30, 2020:
Vehicle manufacture year of your current Black vehicle 2014 or after 2013 2009-2012 ≥ 250 trips You are eligible for Black and Comfort trips. You are eligible for Black and Comfort trips.* You are eligible for Comfort trips.* < 250 trips, ≥ 100 trips You are eligible for Black trips. You are eligible for Black trips.* You are eligible for UberX and/or UberXL trips only, until you complete 250 trips. < 100 trips You are eligible for UberX and/or UberXL trips only, until you complete more trips. You are eligible for UberX and/or UberXL trips only, until you complete more trips. You are eligible for UberX and/or UberXL trips only, until you complete 250 trips. *From now until June 30, 2020. After June 30, 2020, please view below.
Driver-partners should maintain an average rating of 4.85 or above to be eligible for Black and/or Comfort trips.
The eligibility criteria and grace period is subject to change.From July 1, 2020 onwards, Comfort and Black eligibility criteria will apply to all driver-partners. In other words:
Vehicle manufacture year of your current Black vehicle 2014 or after 2013 2009-2012 ≥ 250 trips You are eligible for Black and Comfort trips. You are eligible for Comfort trips. You are eligible for UberX and/or UberXL trips only. < 250 trips, ≥ 100 trips You are eligible for Black trips. You are eligible for UberX and/or UberXL trips only, until you complete more trips. You are eligible for UberX and/or UberXL trips only. < 100 trips You are eligible for UberX and/or UberXL trips only, until you complete more trips. You are eligible for UberX and/or UberXL trips only, until you complete more trips. You are eligible for UberX and/or UberXL trips only. Driver-partners should maintain an average rating of 4.85 or above to be eligible for Black and/or Comfort trips.
The eligibility criteria is subject to change.
Posted by Uber Hong Kong
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