Driver Announcements

COVID-19: activation information for new drivers and delivery people

April 7 / US

As cities respond to COVID-19, more people are staying home, government agencies are closing temporarily, and many restaurants are switching to delivery-only. This means a few things: account activation is delayed at this time and it may take longer to get on the road. And once you do, you may experience fewer trip requests, so earnings may be lower than usual if you choose to give rides only. After you’re activated, you may want to consider delivering with Uber Eats in addition to offering rides, if available in your city.

Activation information for new drivers and delivery people

As of April 24, account activation remains delayed for new US drivers* and delivery people, so we’re providing important information all in one place to help you in the meantime.

Guidance for activation requirements and documentation

You can find requirements for driver documents here and for delivery people here. In some cases, you may not be able to get local documentation or requirements needed to get your account activated because of government shutdowns in your city. In others, you may see delays in processing your documentation. See below for details.

Your requirements

A valid US driver’s
We are honoring all DMV-granted expiration date extensions for driver’s licenses.

Status: Processing times may be up to 24 hours

Your vehicle requirements if you’re driving or delivering with your own car

Vehicle registration and proof of vehicle insuranceWe are honoring all DMV-granted expiration date extensions for vehicle documents.

Status: Processing times may be up to 24 hours
Vehicle inspectionsUber Greenlight Hubs remain closed until further notice. If inspections are required by law in your city, third-party locations may be an alternative. You can find nearby centers as you complete the activation process.

Guidance for new driver eligibility verification

New driver screening /
background check
Your background check is processed by a company called Checkr. Some reports may be delayed where Checkr is unable to verify your information with governmental agencies, due to temporary closures.

Status: Processing time may be delayed. You can check your status by signing in here.

Guidance if you’re looking for support

In-person activations in Uber Greenlight Hubs near youBased on the advice of public health authorities, we have temporarily closed all Uber Greenlight Hubs until further notice.
While Uber Greenlight Hubs are closed, you can always get support online at Uber’s Help Center.

Questions you may have

* As of April 1, 2019, we are not accepting new for-hire vehicle driver sign-ups in New York City, due in part to new TLC regulations.