Case Study Shows Our Impact in Austin

October 5, 2015 / Austin

Almost one year ago, the City Council passed a progressive ordinance to regulate rideshare services.

Today, we’re releasing a case study that shows how ridesharing is bringing many benefits to Austinites. The report examines our service across the city and how it impacts underserved communities, the local economy, and DWIs. It also provides a glimpse into our future potential.

Since uberX came to Austin, people have thrived with the ability to push a button and get a ride. In year one alone, we coordinated more than 2.5 million rides in Austin and the surrounding area.

Whether it’s serving underserved communities with new transportation options, reducing drunk driving or creating economic opportunities across the city for local residents, we’re proud of the impact we’ve had in Austin to date, and we’re excited to see what the future of Uber in Austin may hold.

Serving the Underserved

Among the findings of the study, a few stats show how Uber has helped residents get around.  

  • The average wait time for an Uber ride in and around the City of Austin is approximately three minutes.
  • 1 in 3 trips begin or end in East Austin, where 50% of driver-partners live.
  • Nearly 60% of trips are one-way, meaning people are relying on Uber to connect them to other modes of transportation.




Safe Rides for Residents and Visitors

The study also found that the availability of safe and reliable rides on the Uber platform gives residents and out-of-town visitors an easy alternative to driving drunk.

As the graph below shows, we’ve seen a spike in ride requests in the middle of the night, precisely those times when alcohol-related accidents are likeliest.


Even during the highest spikes in the demand for rides in Austin, people can rely on Uber. During SXSW – with more than 85,000 visitors coming to Austin from all around the world and nearly double the demand that we see during any other time of year, we were able to move people around the City. That’s thanks to the current progressive ridesharing ordinance which allows us to maintain a flexible supply of drivers so we can ensure your Uber is always available.




Flexible Economic Opportunity for Austinites

According to the study, our model makes flexible work not only possible, but also profitable. There are more than 10,000 partners who drive on the Uber platform every month. Those partners – who hail from zip codes across the Greater Austin area – have collectively earned more than $27 million.


Supporting a Sustainable City

The study also previews how innovative products can bring even more benefits to Austin through future investments by Uber. The expansion of uberPOOL – which arrived in Austin in March 2015 to allow riders who are traveling along a similar route to split the cost of rides – could be a game changer for Austin. By increasing the average number of passengers per trip, shared rides through uberPOOL make rides more efficient and affordable. It also reduces the number of single-occupancy vehicles on Austin’s streets. For example, within a year of uberPOOL’s launch in San Francisco, nearly half of all uberX rides in the city were uberPOOL trips.

To many Austin residents, using a combination of mass transit and Uber’s various products—uberX to commute, uberXL to get to the airport, and uberPOOL to get home from a night on the town—may now be more affordable and convenient than owning and driving a personal car.

NOTE: Figure reports comparisons between uberPOOL and car ownership based on 8,000 miles driven per year and an average fare discount from uberX of 35%.

Austin is one of the most innovative and progressive cities in America, and ridesharing is moving this city forward. We’ve only just begun, and the best is yet to come.

Full Case Study here.