ATL uberPOOL FAQs

uberPOOL is an option that lets you share your ride—and share the cost—with someone else nearby. We’ll match you with another rider taking a similar route and you’ll each pay only for your portion of the trip. That means you still get the convenience and reliability you’re used to with Uber, but at the lowest price possible.

uberPOOL works like our other Uber options, with only a few differences to help make it an even more affordable option:

Once you’ve been matched with a co-rider, you’ll receive a notification with that rider’s name and who’s being picked up first. To ensure there’s room for everyone, right now we can only have two riders per pickup, and no pets (except service animals, of course). _{BACK TO TOP}

uberPOOL is currently the most affordable Uber option. Total fares are displayed in the app before you request, so you always know exactly what you’ll pay. The fare also includes a $1.95 Booking Fee. _{BACK TO TOP}

Like uberX, surge pricing applies to uberPOOL trips. Even when surge pricing is in effect, you’ll receive a guaranteed fare before requesting, so you always know exactly what you’ll pay. _{BACK TO TOP}

If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX. _{BACK TO TOP}

uberPOOL has a max of 2 passengers per request, so feel free to bring a friend! _{BACK TO TOP}

Co-riders are matched according to similar pickup locations and destinations. As always, we’re aiming to take you on the most efficient route based on your request. Once you start your uberPOOL trip, you can’t ask the driver to cancel on the other rider. _{BACK TO TOP}

You’ll share one of the vehicles that’s otherwise available on uberX. _{BACK TO TOP}

We match riders in a way that does not significantly increase total trip time. If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX. _{BACK TO TOP}

Please be prepared to meet your driver as soon as the car arrives. As a courtesy to your co-rider, your driver will only wait 2 minutes. _{BACK TO TOP}

We map the route to be the most efficient possible. That means that sometimes you will be picked up first and dropped off second, but your total trip time will be minimized. _{BACK TO TOP}

Yes, you can. Taking uberPOOL is one of the most cost-efficient ways to go to the airport. But remember there will need to be room for another person and their belongings in the car. _{BACK TO TOP}

When you request uberPOOL, you’re making a commitment to both your co-rider and the driver. Cancellations damage both of their experiences, so please don’t leave them hanging! If you do not cancel and you do not show up to the pickup location within 2 minutes of the driver’s arrival, you will be charged a no-show fee. _{BACK TO TOP}

Because we use your pickup location and destination when matching you with another rider, you cannot change either once you’ve requested the trip. _{BACK TO TOP}

uberPOOL is available most everywhere in Atlanta, OTP and ITP. Our current uberPOOL service area: _{BACK TO TOP}

You can ride anytime – uberPOOL is available 24 hours a day, 7 days a week! _{BACK TO TOP}

With any new product it takes a bit of time from introduction to full scale operations. We look to our riders and driver-partners to help us test this innovative new product, and provide us with any feedback that can help make the experience — from trip routes to match rates to pickup times — as seamless as possible. The more riders who use the product, the better the experience will be. If you still have any issues, please report in-app or by visiting help.uber.com.