180 Days of Change: A better ratings experience

As we continue this month of 180 Days of Change, we’re announcing improvements that make ratings clear and balanced on every trip, and give you more protection and feedback when you need it.

Clear ratings definitions for riders

In the app, riders will now see simple definitions for 1 through 5-star trips, so that all riders are rating each trip based on the same scale. Now, anything below 5 stars will clearly mean the rider thought there was at least one issue on the trip.

Clearer feedback from riders on low-rated trips

When you get a low rating, you deserve to know why. Starting soon, riders will be required to provide feedback on all trips rated 4 stars or below. We’re also updating the way riders give feedback to provide you with pro tips from riders on how to provide them with the best service possible.

More balanced ratings on every trip

Riders will no longer see their updated rating until after they’ve rated you, so you can feel confident providing honest feedback. Riders will also be reminded to rate every trip before requesting their next, and you can expect the majority of your trips to be rated moving forward.

More Ratings Protection

Based on your feedback, we’re expanding Ratings Protection to cover more reasons that are out of your control. Starting today, low ratings from riders who consistently give low ratings, or those given for reasons like bad traffic or GPS route, won’t count toward your overall rating.

Today’s ratings improvements are based on thousands of pieces of feedback from drivers like you. As we look toward the future, we’re excited to continue listening and building the best experience, together.