Using Uber: your guide to the Pace RAP Program

Program update, June 2026:

Need more rides each month? Rideshare Access Program (RAP) participants can now apply for an increase to their monthly ride allowance. All participants currently receive up to 30 rides per month. Approved requests will receive an extra 10 rides, for a total of 40 rides per month.

Click here to request more trips

What’s RAP?

Welcome to the RAP Rider Education Guide. Whether you’re an experienced Uber rider or just starting your journey with us, this guide will walk you through the key steps to help you enjoy smooth, hassle-free travel when you choose to ride with Uber for your RAP experience.

RAP is a supplementary service that uses transportation network companies (TNCs), like Uber, to improve transport options. Specifically designed for ADA paratransit riders in Pace’s 6-county region, RAP helps by subsidising trips through vouchers that can be used for Uber rides.

Pace ADA RAP subsidies

• Up to 30 Uber trips per month
• Riders pay a co-payment of $3.25 per trip 
• Pace subsidises up to $26.75 per trip 
• If the total cost of the trip is over $30, riders are responsible for any extra charges
• Trips must start and end within the Pace ADA service area

RAP enrolment and Uber

When you sign up for RAP and choose a ride with Uber, you’ll get a text and email straight from Uber letting you know how to add the RAP voucher to your Uber account.

Note: RAP is managed by Pace, the suburban bus and regional paratransit division of the Regional Transportation Authority. Uber voucher terms and conditions apply. The voucher offer and terms may change. “Voucher” is how we refer to the subsidy that Pace is providing for your RAP trip.

How to ride 

We encourage riders with smartphones to use the Uber app for the smoothest Uber experience. 

Download the Uber app and set up your account

1. Go to the App Store or Google Play on your mobile
2. Download the Uber app
3. Create your Uber account by providing the required details and following the app prompts
4. Set a strong password
5. Link a payment method

Note: Please make sure the phone number or email address (phone number is preferred) that you use to create your Uber account matches the contact information in your RAP profile. For more information about account creation, head to this article.

Verify your account

At Uber, safety is a top priority. Taking steps to verify your identity helps us confirm that the person using your Uber account is you.

• Open the Uber app and tap on Account in the bottom right corner. 
• If your Uber account is verified, you’ll see a blue tick labelled “Verified” when you select “Account.”

If you don’t see a blue tick labelled “Verified” under your Uber account, please follow these steps to verify your account so you can receive your RAP voucher. 

• Open the Uber app and tap on Account in the bottom right corner. 
• Then, tap the person icon in the top right corner. 
• Tap on Account Info
• Check your account details to make sure your Name, Phone Number, and Email match the details in your RAP profile with Pace.
• • If you’re not sure what contact details you gave to Pace, please contact Pace Customer Relations on 800-606-1282 (option 4) to check.

Update your Account Info if you need to.

Check your Uber wallet for your voucher and check your balance 

Before you request your first Uber trip, it’s a good idea to check that the RAP voucher is in your Uber Wallet. Follow the steps below to view the voucher and its balance.

• Open the Uber app and select Account in the bottom right corner. 
• Choose Wallet.
  

• Scroll down and select Vouchers. 
• Check that the RAP voucher is available.

• Go to the RAP voucher to review the program parameters and your trip balance.

Note: The number of trips you have available will update as you take RAP trips. Your trip balance will automatically reset each month.

Book a ride with Uber

To book an Uber ride, follow these steps:

• Open the app and enter your destination address in the “Where to?” field. 
• Check your pickup and drop-off locations to make sure they’re correct. 

• Select the Uber ride option that suits your needs. 
• Before selecting Choose, make sure your RAP voucher is valid for the trip. If the voucher is valid, you’ll see the usual market price for the Uber trip crossed out in the app, with your subsidised initial charge of $3.25 shown above it. That way, you’ll know exactly what you’re expected to pay for your trip.

Note: if the trip does not meet the program criteria, the app will show the market price for the Uber trip as the RAP voucher didn’t apply.

• Select Choose to confirm your ride option 
• Select Confirm pickup to confirm your pickup location.

To choose not to use your voucher for a particular trip, follow these steps:

• Find the voucher linked to the trip at the bottom of the ride option screen and select it. 
• On the payment options screen, look for the toggle switch related to the voucher.

• Switch the toggle to the “off” position by swiping it to the left.
• Then scroll to the top of the payment options screen and choose the “X” at the top left to return to the ride-request screen.
• By switching off the toggle, the voucher will no longer be applied to the trip. As a result, you’ll see standard market pricing, and the entire cost of the trip will be charged to your personal payment method linked to your Uber account.
  

Waiting for your driver

While your driver is on the way, follow these best practices:

• Use the Uber app to track when your vehicle arrives. 
• When your driver is a few minutes away, make your way to your pickup spot. 
• Once your vehicle has arrived, check your ride before getting in: make sure the licence plate number shown in your app matches the actual vehicle. Drivers will often also ask for your name before starting the trip.

• Enjoy your trip. Once your trip ends, you won’t need to worry about payment as your payment method is already linked to your Uber account. 
• Let us know how your trip went by rating your trip. You can also give your driver a compliment or add a tip in the app. Tipping isn’t required and isn’t part of your RAP voucher subsidy. If you choose to tip, the amount will be charged to your personal payment method linked to your Uber account.

Get help with a trip

• Scroll down to the Help section to access a range of support options
• Select one of the Help options 
• Chat with a Support agent to get help

Frequently asked questions