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Hobart Airport (HBA)

Information for driver-partners

Eligible driver partners are able to pick up and drop off riders travelling to or from Hobart Airport at the Commercial lane in front of the terminal.

How to become eligible for pick-ups at Hobart Airport

To receive trip requests to and from Hobart Airport, you will need to register with the airport by installing the ZipBy app and creating an account linked to Hobart Airport. You’ll need to review and agree to the Hobart Airport Terms and Conditions and ZipBy Driver Terms and Conditions. We recommend you seek independent legal advice before entering into an agreement with the Airport so that you understand what is required of you under that agreement.

Hobart Airport requires drivers to use an access card to enter and exit the commercial lane. There are boom gates, which will open with use of your Hobart Airport access card. Credit card access is no longer available. You will need to link a valid credit card via the ZipBy app.

More information on how to register with Hobart Airport can be found online here.

Pick-ups at Hobart Airport

How to accept trips

1. Enter the virtual queue

Once you have received an in-app confirmation for airport access approval, place yourself in the airport queue by heading to the designated waiting area. The designated waiting area is the only location where driver-partners can receive trip requests.

2. Accept a trip request and head to the airport terminal

Once you are at the front of the queue, you will receive the next available trip request. In order to meet your rider, follow navigation to the Commercial Lane in front of the terminal. The Commercial Lane is accessible via Loop Road.

3. Locate your rider and exit the airport

Once your rider is in your car, you can begin the trip just as you normally would, following signage to exit the airport.

Frequently asked questions

Do I lose my place in queue if my rider cancels?

You do not lose your place in the queue if your rider cancels. You will lose your place in the queue if you do any of the following:

  • Reject a trip request
  • End or cancel a trip
  • Go offline
  • Exit the designated waiting area

How does short trip protection work?

Now if you get a short-distance trip* from HBA, we'll hold your spot for 6 hours, so that you can return to the same virtual queue and get another trip quickly. If a trip is eligible for short trip protection, we'll let you know in the app before you accept the trip.

*To be eligible for short trip protection, you must be waiting in an airport queue for at least 15 minutes. Short trip protection is valid for 6 hours at the same virtual queue and remains in place even if you go offline or do other trips before returning to the airport's queue. Airport short trip protection distance radius is subject to change.

How do I know where I am in the queue?

After arriving in the waiting area, your position in the queue will appear (shown in your driver app as a numerical range). It’s important to remember that your position in the queue won’t always mean the same wait time. For example, position 15 can sometimes wait 30 minutes and other times only 5 minutes depending on demand.

Is it possible for me to lose my access to receive airport requests?

Yes, as part of Hobart Airport’s terms and conditions, driver-partners can lose their access to airport trips if they commit any of the offences listed in the terms and conditions. It is important that you review and understand Hobart Airport’s terms and conditions.

If I’ve just dropped a rider off at the airport, how long will I need to wait for a new trip request?

You may receive a new trip request quickly, if there’s a rider request nearby when you drop someone off at Hobart airport. This means you may not have to wait in the virtual queue.

If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should wait in the designated waiting area in the virtual queue if you would like to receive another airport trip request.

Please note: Waiting for a Rematch trip at the drop-off or pick-up area is not permitted. Please comply with all airport rules during airport trips.

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