Technology-enabled safety features for every work trip

How Uber for Business helps Australian organisations support their duty of care before, during, and after every ride.

Australian businesses have duty of care obligations for employees travelling to, and for, work. Yet many organisations still rely on ad hoc travel bookings or personal rideshare accounts. Managed this way, ground travel can become an organisational blind spot: with limited trip visibility, inconsistent policy controls, and fewer tools to support staff if something goes wrong.

Uber for Business helps organisations take a more consistent, technology-led approach. Our platform is designed to help support safety throughout the entire journey; from the moment a trip is booked, to the ride itself, and the follow-up after drop-off. For travel managers, procurement, HR and operations teams, that means clearer oversight. For employees, it means practical in-app tools and support that are easy to access when it matters.

Before the trip: protections in place

Duty of care starts before anyone gets in a car. A trip should start with clear standards, consistent checks, and confidence that all essential requirements have been met.

With Uber for Business, key protections before the trip include:

Safe, compliant vehicles: Every vehicle must be registered for the road, meet local age and feature requirements, and pass regular inspections.
Comprehensive driver checks: Driver screening is completed before drivers can hit the road, including verification of their licence, insurance, and identity.
Insurance cover: Drivers are required to maintain compulsory car insurance, as per the law. Uber also provides personal accident insurance for drivers, subject to terms and conditions.

These foundations help reduce uncertainty and support a more consistent approach.

During the trip: built-in tools that support employees

Once a trip begins, employees need access to simple tools that are easy to use in real-time. Uber’s in-app experience is designed to make sure they feel informed, supported, and better able to act quickly if something doesn’t feel right.

Important safety features during the trip include:

Easy pickups with ID checks: The app shows the driver’s name, photo, car make and model, and licence plate. Riders can also use a ‘Verify Your Trip PIN’ to make sure they’re getting into the right car.
GPS tracking and the Safety Toolkit: GPS tracking helps you see the route from start to finish. Uber’s Safety Toolkit includes options like trip-sharing, audio recording where available*, and quick access to triple zero (000) emergency services. This means employees can share their trip status and get help quickly, all from within the Uber app.
RideCheck technology: RideCheck can flag things like long stops, route changes, or unexpected drop offs, then prompt a check-in with both riders and drivers.

Together, these tools reinforce a simple message for teams on the move. Work travel should be trackable and supported.

After the trip: support that keeps going after drop-off

Duty of care isn’t just about the ride itself. It also covers what happens after travel, especially when employees need to raise an issue, share feedback, or get support after a trip.

Uber for Business offers support after your trip with:

24/7 in-app support and post-trip ratings for riders and drivers, helping identify and resolve safety concerns quickly.
Real-time visibility through the Uber for Business dashboard, giving organisations access to key trip details like time, date, and pickup and drop-off locations.
Extra support for admins, including specialised Business Support as well as standard rider support.
Incident Response Team (IRT) support for serious safety incidents, with the ability to act quickly, including placing temporary holds on rider and driver accounts, and responding to law enforcement enquiries as needed.

For organisations managing employee travel at scale, the after the trip layer matters. It helps make sure safety is seen as a responsibility from start to finish, not just a feature that ends when the trip does.

Ready to strengthen your duty of care for work travel?

If your organisation is reviewing its ground transport approach, or looking to improve trip visibility and employee support, Uber for Business can help.

Download the 2026 Uber for Business ANZ Safety Guide to learn more about our safety features and policies.

Book a demo to see how U4B supports policy-driven travel, trip visibility, and admin support in action.