The Inside Scoop
Tips & tricks on how to improve your Uber Eats restaurant performance.
Skip to a topic:
| Order Prep Time | Order Handover |
| Restaurant Reviews | Dispatch Logic |
| Online Menu | Food Quality & Safety |
| Operating Hours | Order Handling |
Eater Experience – Engaging with your customers
Order Prep Time
FAQ guide for when your delivery person arrives too early
If the delivery person has arrived too early, your prep time may need adjustment. You can manually do this through Settings > Preparation Time in Uber Eats Manager.
Restaurant Reviews
How to set auto-replies to reviews
The Feedback tab in Uber Eats Manager is designed to help you connect with your customers, encourage more repeat business, and drive loyalty.
FAQ guide on responding to restaurant reviews
Customers can rate and provide feedback on their overall experience and order. You can respond directly to their reviews to say thanks, and even send them offers.
Online Menu
FAQ guide for starting, editing or managing your Uber Eats menu
Easily create, edit, and update all parts of your menu, so you can serve up exactly what your customers want. Menu Maker is a fast, flexible tool built right into our platform.
- More of a visual learner? Watch this step-by-step guide >
- Restaurant menu photography guidelines. Read it here >
- What is the “Menu Maker” by Uber Eats? Find out more >
- *NEW* Our top 4 best practice tips for your online menu. Find it here >
Marketplace – Managing your store and deliveries
Operating Hours
FAQ guide on updating your menu and item hours
You can adjust your menu hours and item hours through your Menu Maker in Uber Eats Manager. You can also set an item to be on sale only on certain days of the year.
How to change your operating hours
Your store operating hours on Uber Eats can easily be adjusted by indicating the days and times that you are open to accept orders. See how to do so here.
Order Handover
After an order, you can give a thumbs-up or a thumbs-down to rate the delivery person and they can do the same for you. Let’s create a better marketplace together!
- Go to Performance > Feedback in Uber Eats Manager to check your rating.
- Skip down to page 27 to see how you can rate delivery people in your tablet.
Top tips to reduce your wait times
Coming soon!
In the meantime, check out our Order Prep Time section for what to do when delivery people are arriving too early.
Dispatch Logic
Coming soon!
Compliance – Keep your customers safe!
Food Quality & Safety
Top tips for preserving food quality
Keeping our customers, merchants and delivery people safe is important to us. These tips can help you preserve the food quality that you want.
Order Handling
Coming soon!
Looking for more tips, tricks and guides on elevating your Uber Eats performance?
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Glossary
Definitions
Prep Times: The average time it takes to prepare an order.
Acceptance Rate: The average rate that a restaurant accepts an order.
Restaurant Online Rate: The average time a restaurant is logged into the tablet and taking orders vs the menu hours they previously set in Uber Eats Manager.
Driver Dispatch: The point at which a driver is assigned to an order.
Hot Tip: Keep your online rate high to increase your visibility in the app.
Uber Eats