RTD Access-on-Demand with Uber
The Regional Transit District's Access-on-Demand program offers eligible Access-a-Ride customers another convenient way to get around by providing subsidised, kerb-to-kerb trips through the Uber app.
Instead of booking every trip ahead of time through traditional paratransit, eligible customers can request an Uber ride when they need it, offering more flexibility for work, medical appointments, shopping, social outings, and other day-to-day travel. Access-on-Demand is intended to complement, not replace, RTD's Access-a-Ride service by providing an on-demand, same-day service option.
Program highlights
Eligible RTD Access-on-Demand riders can enjoy a convenient, flexible way to travel with Uber.
- Up to 60 subsidised trips per month across all participating Access-on-Demand providers.
- Curb-to-curb transport with the convenience of booking a ride through the Uber app.
- Service across the RTD service area during Access-a-Ride operating hours (service is unavailable between 1:30am and 3:30am).
- Simple, affordable pricing: Riders pay a $4.50 standard fare or $2.25 for LiVE fares. Riders under 19 don’t pay a base fare but are responsible for any costs over the subsidy limit.
- RTD subsidises up to $20 per eligible trip. Once the rider fare is paid, the subsidy is automatically applied at checkout. If a trip exceeds the subsidy amount, the rider pays the remaining balance.
Who is eligible?
Access-on-Demand is available to customers who:
- Have a valid RTD Access-a-Ride certification
- Complete RTD's Access-on-Demand enrolment process
How to get started
- Download the Uber app
Download the Uber app to your iOS or Android device. If you already have the Uber app installed, you’re good to go for the next step. - Sign up for Access-on-Demand
Complete RTD's Access-on-Demand registration and provide the email address linked to your Uber account. - Activate your Access-On-Demand voucher
Once RTD approves your enrolment, you’ll get an email and/or SMS from Uber. Follow the instructions to activate your RTD Access-on-Demand voucher in the Uber app. Once it’s activated, your subsidy will be automatically applied to eligible trips.
How it works
1. Enter your destination 2. Confirm your RTD voucher 3. Request your ride 4. Ride with confidence |
Learn more
For full details on eligibility, enrolment, program rules, fares, and frequently asked questions, visit RTD's Access-on-Demand webpage and Access-on-Demand FAQ.
Frequently asked questions
How do I know if I’m eligible for this program?
If you have any questions about your eligibility for the program, please call RTD directly on 303-299-6560 or email paratransiteligibility@rtd-denver.com and a support agent will clarify this for you.
I've signed up for the program, but I can't see the discount.
If your RTD Access-on-Demand voucher is active, you’ll see the discounted fare displayed with the original price crossed out (strikethrough pricing) on the trip request screen. If you don’t see the discount:
- Check your voucher is in your Wallet. In the Uber app, go to Account → Wallet → Vouchers and make sure your RTD Access-on-Demand voucher is listed and active.
- Check your payment settings. On the trip request screen, make sure both your RTD Access-on-Demand voucher and your personal payment method are selected. Your personal payment method is required to cover any rider fare or costs that go over the voucher amount.
- Confirm you’re using the correct Uber account. Your voucher is only available in the Uber account linked to the email address you used when signing up for RTD.
If your voucher is active but still isn’t being applied, check out our Beginner’s Guide to Uber Vouchers for Transit Agency Riders or get in touch with Uber support.
The fares seem to change. What’s this dynamic pricing?
Uber’s fares are set dynamically. This means the fare a rider sees is based on factors that can change over time. These factors include (but aren’t limited to) the estimated time and distance of the predicted route, expected traffic, and the number of riders and drivers using Uber at any given time. Dynamic fares help make sure riders can always get picked up quickly by matching the number of drivers to the demand from riders. Dynamic pricing may mean fares temporarily go up. This encourages more drivers to get on the road and head to parts of the city where demand for rides is higher than the number of drivers available to take all the ride requests at that time. When fares are higher because of dynamic pricing, riders will see the actual fare before they request a ride.
Can I use Uber if I’m blind or have low vision?
With VoiceOver iOS and wireless braille display compatibility, the Uber app makes it easier for riders who are blind to get from A to B at the press of a button.
What’s Uber’s service animal policy?
State and federal law prohibit driver-partners using the Uber Driver App from refusing service to riders with assistance animals because of the assistance animals, and from otherwise discriminating against riders with assistance animals. As explained in Uber’s Non-Discrimination Policy, driver-partners who engage in discriminatory conduct in breach of this legal obligation will lose their access to the Driver App.
How do I lodge a Title VI discrimination complaint?
Uber is committed to providing access to inclusive, reliable, and high-quality service options to everyone.. If you believe you experienced discrimination while using the Uber app or during your trip, you can report the incident through the Uber app or learn more about Uber's Non-Discrimination Policy on our website.
If your complaint relates to the RTD Access-on-Demand program, you should also lodge a Title VI complaint directly with RTD.
To submit a complaint or learn more about RTD's Title VI Policy, visit: https://www.rtd-denver.com/reports-and-policies/title-vi-policy.
You can also contact RTD Customer Care: Phone: 303-299-6000 Email: titlevicomplaints@rtddenver.com
RTD's Transit Equity Office within the Civil Rights Division is responsible for investigating Title VI complaints related to the Access-on-Demand program and will coordinate with Uber, as appropriate, during its investigation.
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