Expert transportation consulting services to help you design smarter mobility plans and deliver better guest experiences
We combine Uber's extensive trip data, years of hands-on experience, and cutting-edge rideshare technology to help our clients achieve their operational goals.
Uber Mobility Solutions
Building with your best interests at heart
While Uber offers a wide range of options for transport program design services, there’s one thing that’s consistent across every project—a genuine commitment to client success. Whether you’re putting together schematic designs for a new shopping centre, creating a traffic management plan for a major stadium, or organising rideshare pick-ups and drop-offs at an event site, working with Uber gives you access to specialised tools and insights to help you succeed in the real world.
250+
Clients and partners across the sports, entertainment, real estate, event planning, academic, hospitality, and gaming industries.
Resources to help steer the industry
Frequently asked questions
- If I have more than one project, do I need to submit multiple requests?
No. You can include a summary of the different ways you’d like to work with Uber in your initial support request. An Operations Coordinator will get in touch to provide details on the services best suited to help you reach your goals, along with information on all contract options.
- Does Uber provide on-site operations support for pickup and drop-off zones?
Yes, whether it's moving large crowds or VIP clients, Uber has a dedicated team that can help design, staff, and manage a top-notch rideshare operation tailored to your needs.
- My company is developing a new property, and we want to plan for rideshare. What kind of data can Uber share to help with forecasting?
Uber’s Mobility Solutions team can unlock a wealth of quantitative and qualitative insights to help with transportation planning – from comparative trip numbers to area traffic analysis. The Operations Coordinator assigned to your account will provide recommendations based on your needs, but if there are specific metrics you're looking for, please share those details in your request.
- I'm organising an event, and we're expecting a lot of guests to use rideshare. Is there a way to have a specific area set aside for pickups and dropoffs?
Yes, depending on the area and type of event, Uber has special tools that can be set up to influence where pickups and dropoffs happen at a site.
- Is it possible to switch the designated pickup and drop-off locations on and off at certain times?
Yes, designated pickup and drop-off locations can be time-gated for specific dates, times, and events.
- Is it possible to start a subscription service with Mobility Solutions, or do you only offer one-off options?
Yes, Uber offers ongoing consulting agreements and annual fixed service contracts to clients with long-term and/or multi-project needs.
- Do the technologies used by Uber also impact other rideshare companies, or are they exclusive to Uber?
While Uber takes a holistic approach to transport planning and the overall design of rideshare operations, all tech services are specific to the Uber app.
- Are payments for services made as a one-off or scheduled throughout the year?
In most cases, one-off payments are standard. However, final payment conditions may vary depending on the scope of work, type of service agreement, and contract term length.
- I am interested in exploring a partnership with Uber, is this the right department?
If you’re after support related to rideshare operations, those services are handled by Uber’s Mobility Solutions team, and you can submit requests on the main page of this portal.
What our clients and partners are saying…
“Working with Uber's Mobility Solutions team was incredibly helpful. Given our complex event footprint, Uber was flexible, proactive, and able to adapt on the fly to make sure everything went smoothly. Uber's communication, responsiveness and thorough execution were a massive asset in helping us reach our goals. Looking forward to working with Uber again down the track.”
Matthew Snyder, Director of Operations – Super Bowl Host Committee
“It was a pleasure working with Uber's Mobility Solutions team as we redesigned the traffic plan for Fontainebleau Resort Casino in Las Vegas. The complexity of upgrading a property as large and dynamic as ours, which had been planned and laid out in 2008, to now include a rideshare program was a daunting task. Uber's data insights and operational planning expertise were crucial in helping our executive team develop a successful strategy for our property.”
John Wells, Planning Director – Fontainebleau Development
“The Uber Mobility Solutions Team has been a huge benefit to our event traffic operation. They have always been quick to respond and assist with any questions or needs we may have. Their service has made a large impact on relieving some of our biggest traffic challenges”
Brooks Imhoff, Director of Event Services – The Ohio State University
“We’ve been working closely with Uber Mobility Solutions for several years now, making the most of their tech (geofencing, rider/driver comms etc.) to help come up with and deliver industry-leading transport plans at a wide range of large-scale events around the world. There’s no doubt about the value of the tools they offer.”
Rory Parsons, Senior Project Manager – Black Widow Productions
“My team and I worked with Uber Mobility Solutions for a large-scale, private VIP event in the Coachella Valley, and we couldn’t have received better white-glove service! The team gave recommendations and put strategies in place to make the event run as smoothly as possible, including road closures, driver communications, and geofencing with dedicated pickup and dropoff points. We’re keen to partner with Uber again in the future to make the most of their full range of services.”
Carlie Richman, Account Director – The NVE Agency
“With UBER Mobility Solutions, we're able to plan large-scale festival ride share programs with confidence. The team helps us understand our audiences and offers the right mix of tools and customer service to help us execute our plans with precision.”
Evan Bailey, Vice President – Disco Donnie Presents
Ready to move forward?
Please note: an Operations Coordinator will contact you within 5 business days of receiving your inquiry. Due to the volume we receive, Uber may not be able to support all requests.
Emergencies: for law enforcement or public health matters, please visit lert.uber.com
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