Uber Eats officially became an onshore company in February 2021. To provide localized services to consumers and merchants and to comply with the domestic regulations, pursuant to the Payment Processing Special Terms of the Uber Eats Master Framework Agreement, Article 5 and Article 7 of the Money Laundering Control Act, and other relevant regulations, Uber Eats is obliged by law to confirm relevant information of the merchants on the platform. The process includes obtaining identity information, verification, and continuous risk assessment.
What You Need to Do
The invoice information you have submitted to Uber Eats Manager indicates your business structure according to the government taxation registration; Therefore, you should provide the required documents below:
💡 Please note that depending on the documents provided, Uber Eats may ask for other relevant documents.
💡 Should you need to update your invoice information, please follow the instructions below to enter the Uber Eats Manager. To modify, please read the guidelines and submit corresponding documents.
Business Structure
⚠️ Should you have any concerns regarding your business structure, please check here and enter your government uniform invoice number to confirm, thank you!
- No Government Uniform Invoice Number
- Partnership
- Identity document of the responsible person
- Bank book cover of the payment collection account
- Transcript of Business Registration
- Identity documents of individual shareholders or partners that contributed greater than or equal to 25% of the capital (Public companies are not required to disclose this information). （Optional）
- Corporate
- Identity document of the responsible person
- Bank book cover of the payment collection account
- Change registration form of the company
- Identity documents of the directors and the supervisors
- Identity documents of individual shareholders or partners that contributed greater than or equal to 25% of the capital (Public companies are not required to disclose this information). （Optional）
- Shareholder Registry（Optional）
Document Submission Guidelines
- 1 - Identity document of the responsible person
⚠️ Submission Instructions
- A picture of the original document or a scan of the copy are both acceptable. All corners must be visible, and the contents of the documents must be legible.
- The name on the documents must be identical to the bank account name on the bank book cover.
- Citizens can submit either a national I.D. card, NHI card, or passport.
- Foreign nationals can submit either a passport or Alien Residence Certificate.
- You may mark on the document, “for Uber Eats verification use only.” ＊Please mark in the blank space provided to avoid affecting the verification.
- 2 - Bank book cover of the payment collection account
⚠️ Submission Instructions
- A picture of the original document or a scan of the copy are both acceptable. All corners of the documents must be visible and the contents of the documents must be legible.
- A screenshot of a digital passbook must contain the bank name and the bank account name.
- The information on the bank book must be identical to the payment collection account registered on the Uber Eats merchant backend management system.
- You may mark on the document, “for Uber Eats verification use only.”
＊Please mark in the blank space provided to avoid affecting the verification.
- 3 - Transcript of Business Registration
⚠️ Submission Instructions
- A picture of the original document or a scan of the copy are both acceptable. All corners must be visible, and the contents of the documents must be legible.
- The name on the identity documents of the responsible person submitted should be identical to the name of the responsible person or the representative listed on the transcript of business registration.
- The transcript of business registration must be the latest version in order to cross verify with the government open data platform.
- You may mark on the document, “for Uber Eats verification use only.”
＊Please mark in the blank space provided to avoid affecting the verification. Should you have any inquiries, please find more information on the Commerce Industrial Services Portal.
- 3 - Change of registration form of the company
⚠️ Submission Instructions
- A picture of the original document or a scan of the copy are both acceptable. All corners must be visible, and the contents of the documents must be legible.
- The name on the identity documents of the responsible person submitted should be identical to the name of the responsible person or the representative listed on the change of registration form of the company.
- The change of registration form of the company must be the latest version in order to cross verify with the government open data platform.
- You may mark on the document, “for Uber Eats verification use only.”
＊Please mark in the blank space provided to avoid affecting the verification.Should you have any inquiries, please find more information on the Commerce Industrial Services Portal.
- 4 - Identity documents of the directors and the supervisors
⚠️ Submission Instructions
- A picture of the original document or a scan of the copy are both acceptable. All corners must be visible, and the contents of the documents must be legible.
- The name on the identity documents of the directors and the supervisors submitted should be identical to the name of the directors and the supervisors listed on the change of registration form of the company.
- Refer to the identity document of the responsible person for the submission requirements and formats.
- 5 - Identity documents of individual shareholders or partners that contributed greater than or equal to 25% of the capital
⚠️ Submission Instructions
- A picture of the original document or a scan of the copy are both acceptable. All corners must be visible, and the contents of the documents must be legible.
- Individual shareholders or partners that contributed greater holding more than or equal to 25% of the shares must submit identity documents. The name on the documents must be identical to the name listed on the shareholder registry of the company.
- Refer to the identity document of the responsible person for the submission requirements and formats.
- Submission is not required if the merchant is a public company.
- 6 - Shareholder Registry
⚠️ Submission Instructions
- A picture of the original document or a scan of the copy are both acceptable. All corners must be visible, and the contents of the documents must be legible.
- If the shareholder structure can be determined from the change registration form of the company, the submission of the shareholder registry is not required, whereas if the shareholder structure cannot be determined from the change registration form of the company, the submission of the shareholder registry is required.
- Submission is not required if the merchant is a public company.
How to Upload a Verification Document
- Log in to the Uber Eats Manager and click on「文件 (file)」on the left.
- Click on 「新增 (insert)」on the right of the required documents.
- Upload the required documents for verification (drag and drop PDF, JPG, or TIFF files. The file size limit is 5 M.B.)
🔴 Should you have any inquiries, please click on the link below for Uber Eats 24-hour live customer service.
發布者：Andie Yang
