Uber is no longer offering in-person support in Louisville, KY. You can get help 24 hours a day, 7 days a week in the Driver app by tapping Help, then choosing a topic to see answers to frequently asked questions.
New toll bridges
New toll bridges:
- Abraham Lincoln Bridge (new bridge)
- Kennedy Bridge
- East End Bridge (new)
All Uber trips crossing one of these bridges will automatically add $4 to the rider's fare, which will be paid directly to you, the driver.
The toll amounts will automatically show on the receipt of any trip that crosses one of those bridges.
Bridge toll FAQ
- How will Uber know I went through a toll?
GPS will indicate that your trip passed through one of the toll bridges, which will automatically initiate the charge to the rider.
- What if I pass through multiple tolls on one trip?
As long as a rider is in your vehicle, you will be paid for each time you pass through a toll. Tolls are only applied while a rider is in your car.
- Does Uber take commission on the toll?
Absolutely not. The full $4 will be passed on to you.
- I went through a toll but I don’t see it on my receipt. What should I do?
Tolls will be auto-applied to your trip. If you feel you are missing one, visit in-app support and navigate to “Fare Adjustment: request a toll review.” A support agent will review the fare for you to ensure you are properly compensated.