服务类动物使用者指南
Using technology and equity principles to uphold access to reliable transportation solutions for people traveling with service animals
如何查看优步的服务类动物政策
在电脑上
无障碍服务帮助中心
- 点击此链接查看服务型动物政策
在优步应用中
无障碍服务帮助中心
- 轻触左上方的菜单按钮。
- 选择帮助.
- 向下滚动至无障碍服务。
- 选择携带服务类动物乘车，然后选择美国服务类动物政策。
投诉拒载服务类动物的行为
Our specialized support team handles all service animal–related complaints to ensure that incidents are appropriately investigated, documented, and resolved.
There are several ways to report a service animal denial complaint:
在电脑上查看（有优步账号的用户）
Accessibility Help Center
- Sign in to help.uber.com using your Uber login credentials.
- Scroll down and click on Accessibility.
- Search for “service animal policy” and select US Service Animal Policy.
- Scroll down to I want to report a service animal issue.
Completed trips, or trips canceled prior to pickup
- Sign in to help.uber.com using your Uber login credentials.
- On the Trip Issues and Refunds page, select the relevant trip using the trip history dropdown menu on the map.
- Click on More below the trip details for the selected trip.
- Select I want to report a service animal issue in the General Issues section.
在电脑上查看（无优步账号）
如需有关服务类动物的投诉表，请前往这里。
在优步应用中
Accessibility Help Center
- Tap the menu in the top left corner.
- Select Help.
- Then select Accessibility.
- Tap I want to report a service animal issue.
Completed trips, or trips canceled prior to pickup
- Tap the menu in the top left corner.
- Select Help.
- Then select See All Issues.
- Tap I want to report a service animal issue.
By Phone
Call +1 (833) 715-8237 to reach Uber's Safety Incident reporting line. This phone number connects directly to a team of safety agents trained in the unique issues facing riders traveling with service animals.
费用和退款
取消费用
如果司机因为您携带服务类动物而拒载并且系统向您收取了取消费用，请向优步报告，我们的客服团队将向您退还此费用。退款将以您的付款方式退回，处理时间最多需要 5 个工作日。
有疑问吗？
*在法国不适用。