Information for driver-partners
When driving at FLL, Learn how to receive these trip requests and get in on the action.
Airport Regulations for driver-partners
Per airport driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.
- When on airport property, the Uber driver app must be open at all times (driver-partners must not go Offline until exiting the airport area)
- The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield facing outward. Driver-partners can obtain this Uber decal at their local Greenlight Hub.
- You may be asked to show your waybill. To access it, tap the “info” button that appears in your app.
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect Driver-partners to follow the instructions of the airport staff.
- Terminal access: Partners must remain with their vehicles and are not permitted to access the terminal while active on the platform.
Pickups at the airport
It is easy to receive trip requests from riders leaving the Fort Lauderdale airport. However, these trips work a little differently than other requests.
Waiting for requests
In order to receive trip requests while at FLL, you need to enter the designated waiting area. You will then be placed in a virtual queue to receive a trip request.
Some things to know about FIFO queues:
- Proximity to the terminal within the designated zone does not create an advantage for driver-partners or move you closer to the top of the queue.
- If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area - outside of the FIFO zone - based on proximity and other factors.
- You can lose your place in line if:
- You go offline on your Uber driver app
- You drive outside the FIFO zone
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
Once you accept a trip request, the pickup location at the airport is located on the Arrivals level. All riders must be picked up at on the arrivals level, on the innermost curb either between Terminals 1 & 2, or between Terminals 3 & 4 (see map below).
Dropoffs at the airport
Uber is a reliable option for travelers heading to the airport.
Based on the operating agreement with the airport, riders can be dropped off at the Departures Level. If you’d like to receive a trip request afterward, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.
We've also launched the Rematch feature at FLL. Rematch allows driver-partners who just completed an airport dropoff the possibility of receiving a pickup request without having to go to the waiting lot.
Once you drop off at the airport, you may head toward the TNC waiting area to wait in the designated driver queue for an airport pickup request. You may receive a Rematch request during navigation to the waiting lot though a Rematch is not guaranteed. Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.
FLL pickup maps
Picking up your rider
Helpful tips for airport trips
1. Getting your car ready: Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.
2. Helping with luggage: It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.
3. Identifying your riders: Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.
4. Checking the arrivals schedule: Checking the arrivals schedule at FLL can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See FLL ARRIVALS SCHEDULE.
5. Making music optional: While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!
6. Pulling all the way up along the curb: Pulling all the way up to the end of the designated pickup area or to the car in front of you can help maximize the number of cars that can pick up passengers at once, creating a smoother, more efficient airport experience for your riders.