Our approach to COVID-19

The most important thing you can do right now is to stay home if possible.

This is especially critical if you’re feeling sick. This will help limit the spread of the virus. Let’s help keep drivers safe and ensure that rides are available for those who need them.

• Wash your hands. Before and after you ride.
• Cover your mouth and nose. If you sneeze or cough, do so into your elbow or a tissue.
• Sit in the back. Give your driver space by sitting in the back seat.
• Open the window. If possible, roll down the window to improve ventilation.

• Request dropoff at the door. In the app, select “Leave at door” or use delivery notes to share your preferences. Make sure you’ll be available within 30 minutes.
• Wash your hands. Especially after receiving your food order and before you eat it.

Drivers and delivery people are working extra hard right now, doing critical work to support your community. Please show your appreciation with a tip—a little kindness can go a long way.

You can add a tip to any Uber ride or Uber Eats delivery over the past 30 days. Just go through your account history in the app and select which rides and deliveries you’d like to tip.

Based on guidance from public health authorities, restaurants are advised to follow best practices on food safety and packaging. This includes ensuring proper sanitization of surfaces, food handlers, and food preparation environments, and that all food is properly sealed in tamper‑evident packaging.

It is recommended that any locations where delivery people wait for orders are separate from food preparation areas. Restaurants are advised to contact their local public health authority in the event of any suspected coronavirus cases.

Uber Eats customers have the option to use delivery notes to communicate how they’d like their orders delivered on Uber Eats. They may include a note like “Please leave my order at the door.”

Delivery people can see these instructions and communicate with customers through the app.

We have a team available 24/7 to support public health authorities in their response to the pandemic. Working with them, we may temporarily remove restaurants from the Uber Eats app when we receive confirmation of contraction of or exposure to COVID‑19. We’re also consulting with an epidemiologist to make sure our efforts as a company are grounded in medical advice.

Because we know that our small businesses have an urgent need, we have waived the Delivery Fee on all Uber Eats orders from more than 100,000 independent restaurants in an effort to drive sales to local favorites.

We have also introduced a new functionality to enable same‑day payouts for any Uber Eats restaurants who request it, to increase cash flow certainty.