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Uber Scaled Solutions for chatbots and customer support

Empowering chatbots and customer support platforms with scalable AI data labeling, app performance testing, and personalization solutions for accuracy, efficiency, and engagement

預約示範

Why partner with Uber Scaled Solutions?

Uber’s AI-powered data labeling, advanced testing frameworks, and global scalability enable chatbot and customer support companies to deliver accurate, efficient, and personalized solutions. With over 8 years of experience and a global network of specialized teams, Uber helps organizations create reliable, scalable, and engaging customer support experiences.

High-precision data for accurate conversational AI

uLabel’s nuanced tagging enhances chatbot natural language understanding (NLU), enabling accurate, context-aware interactions.

Seamless customer experiences

Comprehensive real-time testing ensures that chatbots perform reliably, even in complex, multi-turn conversations.

Accelerated time to market for chatbot enhancements

Streamlined workflows allow faster deployment of updates, features, and regional adaptations.

Global adaptability

Our localization expertise makes sure chatbots resonate with diverse users, enriching customer satisfaction across geographies.

Operational efficiency and cost savings

Scalable solutions reduce overhead, allowing businesses to allocate resources more effectively.

Enhanced engagement and customer retention

Personalized, accurate, and empathetic chatbot interactions build trust and loyalty, driving long-term success.

How this could apply to you

Contact sales for details

  • Label datasets for intent recognition, sentiment analysis, and contextual understanding to train chatbots.

    Impact: Improves chatbot accuracy and relevance, enhancing customer satisfaction

  • Analyze user behavior and feedback to enable tailored chatbot interactions and dynamic responses.

    Impact: Increases engagement, retention, and customer loyalty

  • Simulate real-world scenarios to validate chatbot response accuracy and conversational flow.

    Impact: Ensures reliable and consistent performance under diverse conditions

  • Adapt chatbot functionality for language, cultural, and regional differences, ensuring inclusivity and accessibility.

    Impact: Expands reach and improves user satisfaction in global markets​

How we do this with our tools

  • Tags diverse datasets, including text, audio, and customer interactions, to train chatbots on sentiment, intent, and context.

  • Annotates conversational flows, making sure chatbots understand complex queries and respond appropriately.

  • Supports over 100 languages, allowing chatbots to engage users globally with culturally relevant and accurate responses.

  • Ensures that labeled data meets high standards for accuracy, reducing training errors and enhancing chatbot performance.

  • 關於我們

    • 概觀

      • 8 年以上的精湛專業經驗

      • 超過 30 種功能

      • 超過 100 種語言

      • 解決方案

        • 資料註解與標籤

        • 測試

        • 語言與本地化

      • 產業

        • 汽車與自動駕駛技術

        • 銀行、金融服務和保險業

        • 目錄管理

        • 聊天機器人/客服

        • 消費者 App

        • 電子商務/零售業

        • 生成式 AI

        • 健康/醫療人工智慧

        • 製造業

        • 媒體/娛樂

        • 機器人

        • 社群媒體

        • 科技產業

    • 服務項目

      • 資料標籤

        • 推理

        • 文字和語言

        • 圖片

        • 媒體

        • 搜尋

      • 測試

        • E2E 功能測試

        • 語言測試

        • 無障礙功能和法規遵循

          • 模型評估

          • App 效能測試

        • 本地化

          • 產品使用者介面

          • 行銷

          • 客服

          • 法務

      • 技術

        • uLabel

          • 高度靈活的使用者平台，全面滿足您的數據需求

          • uTask

            • 完全可配置的即時工作編排平台，可滿足您的所有需求

          • 測試環境

            • Uber 自訂的測試管理與測試平台

          • uTranslate

            • Uber 的內部平台，為全球各地的使用者提供本地化的 App 體驗