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How to get support

Help with the app is available when you need it, 24 hours a day, 7 days a week. Here are some ways you can get answers and contact Uber for assistance.

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  • In this video, you’ll learn about:

    • Getting answers to frequently asked questions
    • Connecting to phone support
    • Submitting a question online
    • Getting help in person from an Uber agent
    Youtube (filled)

Ways to get help

If you need help with the app, here are ways you can get support that’s fast, friendly, and available around the clock.

1. Tap Help in the app menu to see answers to frequently asked questions.

2. Don’t see the answer you need? Scroll down to call us.

3. Submit a question at

If you contact Uber through, our support team will get back to you within 24 hours. You’ll receive a notification on your phone (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.

Accident response tips

We’re committed to prioritizing the safety of everyone who uses Uber. If you’ve been involved in an accident, check that all parties seem safe, and notify police and paramedics if necessary.

You can report the accident to Uber by tapping the menu button, then Help, followed by Trip Issues and Adjustments, then I was in an accident. A member of Uber’s team will reach out to gather information about the accident.

More help

Still having trouble finding what you need? Try these other handy resources.

Online help

Our website at has a wealth of great information for new and experienced drivers.

Rider issues

If you’d like to report an issue about your rider, tap the menu at the top left of the Driver app, then Help, followed by Trip Issues and Adjustments and Issue with a rider.

Booking an appointment

To get support in person, go to Help in your Uber Driver app then Book an in person appointment, or visit our website.

Frequently asked questions

The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.