A guide for how to use Uber
Whether you’re running an errand across town or exploring a city far from home, getting there should be easy. Learn how to ride with the Uber app.
How to use the Uber app
Create an account
All you need is an email address and phone number. You can request a ride from your browser or from the Uber app. To download the app, go to the App Store or Google Play.
Enter your destination
Open the app and enter where you’re going in the Where to? box. Tap to confirm your pickup location and tap Confirm again to be matched to a driver nearby.
Meet your driver
You can track their arrival on the map. When they’re a few minutes away, wait for them at your pickup location.
Check your ride
Every time you take a trip with Uber, please make sure you’re getting into the right car with the right driver by matching the licence plate, car make and model, and driver photo with what’s provided in your app.
Uber trips can only be requested through the app, so never get in a car where the vehicle or driver identity doesn't match what’s displayed in your app.
Sit back and relax
When you arrive, payment is easy. Depending on your region, you have options. Use cash or a payment method like a credit card or Uber Cash balance.
Rate your trip
Let us know how your trip went. You can also give your driver a compliment or add a tip in the app.
Smooth rides from start to finish
Upfront pricing in real time
Before you confirm a trip, see price estimates so you don’t have to guess and so you can compare costs to find the right ride, every time.
Perfect your pickup
When you request a ride, the app automatically suggests a convenient place to meet your driver. To adjust your location, just type in a new address or drag your pin on the map within the grey circle.
Get to know the person behind the wheel
Check Driver Profiles in the app to see fun facts about your driver, including ratings and compliments.
Ratings and tips
Help us improve your experience by rating trips. If you got great service from a fantastic driver, you can also add a tip.
Peace of mind on every ride
From driver screening and insurance to app features that let you track your trip and stay connected, your safety is a top priority.
Ways people move around the world
The Uber app gives you the power to get where you want to go with access to different types of rides across more than 10,000 cities.
Go further with Lime
Did you know you can rent Lime e-bikes and e-scooters in some cities using the Uber app? Follow directions in the app to find wheels near you.
Get more from your ride
Top questions from riders
- Can I schedule a ride in advance?
You can schedule a ride up to 30 days in advance. Open the app and tap on the car-and-clock icon next to the Where to? destination box.
- How do I request a ride for a friend?
Open the app and tap the Where to? destination box. It will open a Switch Rider scroll-down option. Tap on it and select your friend. They will receive a text message with trip details, including car model and licence plate, driver name and contact information, and ETA.
- How are prices calculated?
Prices are calculated based on time and distance. They are subject to surcharges, tolls encountered during your trip, cancellation and wait times if applicable, and booking fees.
Hundreds of data points go into calculating an upfront price. It’s based on the estimated trip time, distance from origin to destination, time of day, route, and demand patterns. It also includes tolls, taxes, other fees, and surcharges.
- What makes a 5-star rider, according to drivers?
Ratings go both ways. Some of the feedback we hear most often from drivers is to keep conversation friendly, respect their car and property, including not slamming doors when entering and exiting, and not distracting them while driving. For more advice, visit our Community Guidelines.
- Can I add extra stops to my ride?
You can add up to 2 extra stops before or during your ride. Tap + next to the Where to? destination box to enter your address. Your price may be adjusted based on the time and distance of your destination.
*Feature not available in the Uber Lite app. The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.