Delivery tips from Delivery People
Each month, Delivery People share their best tips with us, and we feature our favourites in the monthly newsletter. We've brought them together here so you can revisit the advice and put these tried-and-tested tips into practice.
From pickup to drop-off, these practical suggestions come straight from Delivery People's experience and are designed to help you deliver with greater confidence, efficiency, and care.
July
"Always send a quick message to customers if you’re running a few minutes late. Good communication helps avoid frustration, improves ratings, and often leads to better tips. I also keep an insulated delivery bag in my car to ensure food arrives hot and fresh, which customers really appreciate."
Pranali, Wellington
"Before you head out, take a minute to plan your route—it'll make your trip much smoother. If the weather turns bad, don't rush; getting there safely is always more important. Be kind to restaurant staff, they're working hard too. And don't forget to smile and be friendly—good vibes can make someone's day, including your own! 😊"
Anh Tu, Auckland
June
"I always use an insulated delivery bag and keep customers' food inside it until I reach their door or meet them for handover. This helps ensure the food stays warm and arrives in good condition.
I also believe that personal hygiene and presentation are important. I make sure to dress neatly and maintain a clean, professional appearance while delivering orders, as this reflects positively on the service and helps create a better experience for customers."
Neha, Christchurch
"Stay organized and plan your route to the destination especially during peak times, it can make a big difference in how much you earn. Make sure your bike or car is suitable for long shifts, keep your phone charged with reliable data, and always prioritize safety over rushing deliveries. Be friendly, communicate clearly with customers, this can help improve your ratings and the way everyone perceives you. :)"
Noa, Wellington
May
"Use your waiting time to preview the drop-off on Google Maps. When I accept an order, I use the waiting time at the restaurant to check the delivery address on Google Maps or Street View. It helps me understand what the house looks like and where it’s located — for example, whether it’s the second house on the street, down a shared driveway, or a unit like “2/5” or “C/5.” This makes a big difference, especially at night or in dark areas, because I already know what to look for when I arrive. It saves time, reduces confusion, and helps avoid delivering to the wrong place."
Luk, Auckland
"Customer communication increases tips so I advise drivers to send a quick polite message after accepting orders for example “Hi, picking up your order now. Will be there in ~15 min” and when dropping off: “Order delivered safely to your door. Enjoy your meal!” For “leave at door” orders, always take a clear photo of the bag’s location and send it — customers love this and tip better next time."
Kural, New Plymouth
"Drive safe & follow road rule speeds. Smile, be kind, stay positive & stay safe. Rest when needed & have fun 😁"
Moeau, Wellington