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Правила сообщества Uber

Чтобы все пользователи платформы Uber чувствовали себя безопасно и комфортно, мы разработали Правила сообщества. Они действуют для всех: пассажиров, водителей, пользователей JUMP и Uber Eats, курьеров и ресторанов-партнеров. Мы рассчитываем, что участники нашего сообщества будут соблюдать закон и проявлять уважение друг к другу.

Важная информация о правилах нашего сообщества

Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are a few examples:

  • Using Uber apps to commit any crime

  • Sexual assault or sexual misconduct

  • Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law

Советы по безопасности

Your personal space and comfort should be respected at all times while you're driving or delivering with Uber. If you encounter a difficult rider or customer, here are a few resources.

Отмените заказ

Если вы оказались в ситуации, которая угрожает вашей безопасности, сразу же отмените заказ и сообщите нам о случившемся.

Сообщите о проблеме

Uber reviews all reports submitted to our customer support team that may violate our Community Guidelines. To report an incident through your app, go to Help, select the relevant trip, and submit a message to our support team.

Обратитесь в экстренные службы

При необходимости вы можете нажать кнопку экстренного вызова в приложении прямо во время выполнения заказа. На экране появятся данные о местоположении и поездке, которые вы сможете передать диспетчеру.

Часто задаваемые вопросы

  • Мы получаем отзывы через разные каналы, анализируем отчеты с информацией о возможных нарушениях, переданной в службу поддержки, а также проводим расследования силами специальной команды. Аккаунт пользователя, заподозренного в нарушении, может быть заблокирован на время расследования. Участники платформы, нарушившие Правила сообщества, могут лишиться доступа к своим аккаунтам Uber. Нарушениями считаются в том числе и действия, не связанные с приложением, если они несут угрозу безопасности нашего сообщества, а также репутации, бренду или бизнесу компании Uber.

  • Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are some examples of Community Guidelines violations:

    • Physical contact. Hurting or intending to hurt anyone.

    • Threatening and rude behavior. Using language or gestures that could be disrespectful, threatening, or inappropriate.

    • Breaking laws. Violating any applicable law, including airport rules and regulations when at the airport, and rules of the road, such as speed and traffic laws, at any time when using Uber apps. All drivers and delivery people using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration.

    • Discrimination. Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law.

    • Drugs and alcohol. Driving or biking while intoxicated (it’s against the law).

    • Fraud. Deception can weaken trust and also be dangerous. Examples of fraud include deliberately increasing the time or distance of a trip or delivery for fraudulent purposes; accepting trip, order, or delivery requests without the intention to complete them, including provoking riders to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries; claiming to complete a delivery without ever picking up the delivery item; picking up a delivery item but retaining all or a portion of the item, and not delivering the entire order; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; or creating improper duplicate accounts.

    • Account sharing. To use any Uber app, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal information used in connection with your account, such as your user name and password with anyone else.

    • Providing inaccurate vehicle information. For an easy pickup or delivery, Uber apps give riders and customers identifying information about drivers and delivery people and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Inaccurate or outdated information creates confusion among riders and customers and can diminish their experience using Uber apps.

    • Sex while using Uber apps. Uber has a no-sex rule. Sexual contact is prohibited while using Uber apps, including during a trip or on a delivery, regardless of whether you know the person or they give you their consent.

    • Sexual assault and misconduct. Uber prohibits sexual assault and sexual misconduct of any kind. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.

    • Unwanted contact with riders after a trip or delivery. Contact should end when the trip or delivery is complete, unless it’s to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after completing a trip or delivery is not allowed.

  • Yes. Uber's Community Guidelines apply to everyone who uses any of the Uber apps, including drivers, riders, delivery people, Uber Eats customers, restaurants, and users.

Выполняйте поездки с приложением Uber

Выполняйте поездки с приложением Uber

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