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Handle Uber Eats orders safely

These guidelines help build trust among delivery partners, Uber Eats users, and your favorite neighborhood merchants.

Proper handling of orders

Merchants are expected to meet all relevant licensing requirements and all other food laws and regulations—including food safety and hygiene regulations—and industry best practices and Uber policies. Merchants must maintain valid merchant licenses and/or permits.

Proper delivery of orders

Merchants may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance, or accommodate Uber Eats user dietary restrictions. For example, merchants may notify a delivery partner to keep halal and non-halal food separate. Delivery partners should always follow such guidelines from merchants.

Provide a safe space for pickups

Merchants should provide a safe area for order pickups that make delivery partners feel welcome.

See more Community Guidelines

Treat everyone with respect

Help keep one another safe

Follow the law