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Handle Uber Eats orders safely

These guidelines help build trust among delivery partners, Uber Eats users, and your favorite neighborhood merchants.

Proper handling of orders

Merchants are expected to meet all relevant licensing requirements and all other food laws and regulations—including food safety and hygiene regulations—and industry best practices and Uber policies. Merchants must maintain valid merchant licenses and/or permits.

  • Many prepared foods are perishable and can cause illness if not properly handled. Such foods can be potentially hazardous if not maintained under the proper time and temperature controls prior to pickup.

    To help ensure that food reaches Uber Eats users safely, you’re encouraged to seal packages in tamper-evident packaging ahead of delivery.

    You’re expected to act responsibly on information provided by Uber Eats users related to food allergies, intolerances, or other dietary restrictions.

Proper delivery of orders

Merchants may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance, or accommodate Uber Eats user dietary restrictions. For example, merchants may notify a delivery partner to keep halal and non-halal food separate. Delivery partners should always follow such guidelines from merchants.

  • An insulated bag can make for a better Uber Eats user experience, but it isn’t required unless you’re delivering in a location where it’s required by law. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.

    You should not tamper with or open packaging during delivery. This can lead to foreign matter in food, which may pose a significant food safety risk for Uber Eats users.

Provide a safe space for pickups

Merchants should provide a safe area for order pickups that make delivery partners feel welcome.

See more Community Guidelines

Treat everyone with respect

Help keep one another safe

Follow the law