Uber Community Guidelines
Brazil
Our guidelines were developed to help make every experience on the platform feel safe, respectful and positive for everyone. They apply to everyone who uses Uber’s Marketplace platform (“Uber Marketplace Platform”), including but not limited to drivers, riders, delivery people, merchants and businesses. It also includes interactions you may have with Uber employees and contractors, including at Greenlight Hubs, through online support systems or over the phone.** And, in some instances, our guidelines apply to situations that happen outside the Uber Marketplace Platform that we become aware of, including but not limited to information from other platforms or from authorities, when such conduct may threaten the safety of the Uber Marketplace Platform.
Thank you for joining us in supporting and safeguarding a welcoming environment for everyone.
The guidelines below help explain some of the specific kinds of positive community engagement on the Uber Marketplace Platform, as well as the behavior or circumstances that may cause you to lose access to the Uber Marketplace Platform. The following guidelines—which we’ll update regularly—provide the basis for behavior we expect from all in the Uber community. Not following any one of our guidelines can constitute a material breach or violation of the terms of your agreement (riders terms available here) with Uber and may result in the loss of access to all or part of the Uber Marketplace Platform. It's important to note that these guidelines are not exhaustive, and there may be unforeseen events that may cause you to lose access to the Uber Marketplace Platform and services, if Uber determines in good faith that they threaten the safety of the Uber Community or the Uber Marketplace Platform.
Please take a moment to read them.
Guidelines for all of us
Everyone who signs up for an Uber account is required to follow Uber’s Community Guidelines. They reflect the following pillars and the standards in each of these sections.
Treat everyone with respect
Our community is remarkably diverse and, chances are, you will encounter people who might not look like you or share your beliefs. The guidelines in this section help to foster positive interactions during every experience.
Help keep one another safe
We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these standards were written.
Follow the law
We’re committed to following all applicable laws, and we expect everyone who uses the Uber Marketplace Platform to do their part and adhere to relevant laws and regulations, as well as airport rules and regulations where applicable.
Your feedback matters
If something happens, whether it’s good or bad, we make it easy for you to tell us directly in the app or by contacting the Uber Support team. Our team is continuously improving our standards and policies, and your feedback is important so that we can take appropriate action to keep our standards relevant as our technology evolves.
Treat everyone with respect
Treat everyone in the Uber community as you would like to be treated yourself: with respect. The actions you take while using the Uber Marketplace Platform can have a big impact on the safety and comfort of others. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently toward other people when using the Uber Marketplace Platform and interacting with others in the Uber community—just as you would in any public place.
For example, always try to be on time for your ride or to pick up your delivery. It’s also common courtesy not to shout, swear, or slam doors. And by tidying up after yourself—whether it’s taking your trash home or cleaning up a spilled drink—you’ll help ensure that everyone has a pleasant ride. Most importantly, remember that when you interact with others in the Uber community, you may meet people who may look different from you or think differently than you. Please respect those differences. We believe that everyone should feel supported and welcomed when interacting with others in the Uber community. That’s why we’ve created standards on physical contact, sexual assault and misconduct, threatening and rude behavior, post-trip contact, discrimination, and property damage.
Physical contact
Don’t touch strangers or anyone you just met while using the Uber Marketplace Platform. Limited exceptions are permitted for people needing or requesting physical assistance (for example, riders with mobility restrictions (such as wheelchairs) who may need help getting into and out of the vehicle) or when limited physical contact is unavoidable (such as during certain Moto rides). Hurting or intending to hurt anyone is never tolerated.
Sexual assault and misconduct
We all value our personal space and privacy. It’s OK to chat with other people. But please don’t comment on someone’s appearance or ask whether they are single, for instance. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct while using Uber Marketplace Platform, but is not exhaustive.
- Do not ask personal questions (for example, about relationship status or sexual orientation)
- Do not comment on appearance (for example, derogatory or “complimentary” comments)
- Do not make explicit comments or gestures (for example, slurs, or graphic or suggestive messages or gestures, such as insistent looks)
- Do not flirt (for example, nonverbal, suggestive flirting, or being too physically close)
- Do not display indecent material (for example, sexually suggestive objects, pictures or stickers)
- Uber has a rule that prohibits any type of sexual behavior or act, or any obscene act regardless of whether you know the person or they give you their consent
Threatening and rude behavior
Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language, make gestures, or take actions that could be disrespectful, threatening, or inappropriate. For example, don’t share graphic images (such as those that are sexually explicit or depict physical violence) with others in the Uber community; this includes unsolicited sharing of such images through Uber’s online support systems or in connection with an Uber Marketplace Platform experience. In order to avoid conflicts or misunderstandings during the use of Uber Marketplace Platform, it is also a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.
Post-trip contact
Contact should end when the trip or delivery is complete, unless it’s to return a lost item. Unwanted contact can be seen as harassment and includes, for example, texting, calling without previous authorization, social media contact, visiting, or trying to visit someone in person after a trip or delivery has been completed. For your own safety, do not share any unnecessary contact information.
Discrimination
You should always feel safe and welcome. That’s why we don’t tolerate discriminatory conduct or behavior, including toward the Uber Support team or at Greenlight Hubs. Do not discriminate against someone based on traits such as their age, color, disability, gender identity, marital status, pregnancy, national origin, race, religion, sex, sexual orientation, place of residence, political preferences or any other characteristic protected under relevant law.
For example, it is unacceptable to:
- Refuse to provide services based on characteristics like a person’s age, color, disability, gender identity, marital status, pregnancy, national origin, race, religion, sexual orientation, place of residence, political preferences or any other characteristic protected under relevant law. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a specific category of persons. In such jurisdictions, services as required or allowed by these laws and the relevant applicable terms are permissible under these guidelines.
- Rate another user—whether drivers, riders, delivery people, merchants, or businesses—based on these traits.
- Discriminate on the basis of a rider’s destination or delivery location. We understand how important it is to fit driving or delivering around your life, rather than the other way around. It is not a violation of these guidelines to decline a trip or delivery because it does not work for you. But intentionally refusing or cancelling requests, or using features on the Uber Marketplace Platform to avoid receiving trip or delivery requests, solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area, is not allowed, with the exception of cancellations for legitimate safety issues.
You can learn more about Uber’s non-discrimination policy here.
We also want to help increase the transportation options for riders with disabilities. That’s why we have information available for drivers and riders on this topic. You can go here to learn more about Uber’s commitment to accessibility. Drivers using the Uber Marketplace Platform must comply with all relevant laws governing the transportation of riders with disabilities, including transporting service animals and assistive devices (such as wheelchairs).
Property damage
Damaging property is never allowed. Some examples include damaging the car or other mode of transportation requested through the Uber Marketplace Platform breaking or vandalizing a phone or tablet, intentionally spilling food or drink, smoking in a car, damaging a merchant’s premises, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear, and may lose access to your Uber account.
Help keep one another safe
Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.
Account sharing
For various reasons, especially for privacy and safety concerns, account sharing is not allowed. To use the Uber Marketplace Platform, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal information used in connection with your account, including but not limited to username, password, or photos of yourself, with anyone else to access the Uber Marketplace Platform. For example, delivery people must complete all parts of the delivery themselves—including any handling after the order is picked up from the merchant up until final delivery —with no exception.
People under the age of 18
In general, you must be 18 years or older to have an Uber account. This means that you must be at least 18 years old to ride unaccompanied in a vehicle. Account holders can’t request a ride or delivery for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride or when collecting the delivery. These age limitations apply unless our local guidelines, terms, or other policies say otherwise. In Brazil, users aged 12 and over may register and maintain an account provided that they have been duly represented or obtained their legal guardian(s) consent, according to the applicable registration procedure.
Extra riders and non-account riders
When driving with Uber, no one other than the driver, the requesting rider, and the rider's guests should be in the vehicle (and in the case of persons with disabilities, service animals). These guidelines apply unless our local guidelines, terms, or other policies say otherwise. When riding with Uber, the account holder is responsible for the behavior of their entire party. If you request a ride or a delivery for another adult, you’re held responsible for their behavior during their trip or delivery.
Vehicle information
For an easy pickup or delivery, the Uber Marketplace Platform gives riders identifying information about drivers and delivery people and their vehicles, including their license plate number, vehicle maker and model, profile picture, and name. Inaccurate or outdated information creates confusion among riders and can diminish their experience using the Uber Marketplace Platform.
Drivers and delivery people must complete trips and deliveries using only registered vehicles. To provide accurate information, let us know your vehicle information and any updates to your documentation that may become invalid.
Seat belts
Seat belt use can be the most effective way to save lives and reduce injuries related to vehicle crashes. Every delivery person using a vehicle, every driver, and every rider—including those in the back seat—must always buckle up according to Brazilian law. Riders must request a vehicle that has enough seat belts for everyone in their party and not travel in large groups that exceed the number of seat belts in the vehicle. Drivers can decline a ride if there are not enough seat belts in their vehicle for every rider.
Helmets for bikes, motorcycles, and scooters
For your safety, when riding a bike, motorcycle, or scooter, find a helmet that fits well. Helmets are required by Brazilian law and can help protect you when worn according to the manufacturer’s instructions, such as sitting low on your forehead and fitting snugly under your chin.
Use of dashcams that record video and/or audio
Drivers may choose to install video recording apps and/or use a dashcam, and riders and drivers may choose to start an audio recording from their app which can be used to record rides and provide evidence to Uber, law enforcement, or insurance companies in the event that something goes wrong on a ride. Please note the following:
- Riders entering a rideshare vehicle with a recording camera may be bothered by how the video, their image, or conversations captured by a camera will be used. In some locations, local laws and regulations require that a rider provide consent to being recorded. Please check your local laws to understand your responsibilities.
- Riders and drivers may submit recordings to Uber at their discretion. Uber will review submitted footage and take all action consistent with the Community Guidelines and platform terms of use.
- Sharing or streaming a person’s image or audio or video recording on social media or in other digital or physical public locations is a violation of our Community Guidelines and may prompt further investigation by our safety team.
Be alert
Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road and being well rested so you can quickly react to any situation. We review reports of crashes and potentially unsafe driving behavior.
Proper maintenance and upkeep
Pursuant to applicable regulations and the terms of their agreement with Uber, drivers and delivery people are expected to keep their vehicles maintained and in good operating condition, including but not limited to brakes, seat belts, and tires. This means maintaining your vehicle according to industry safety and maintenance standards and regulatory requirements, and monitoring for and repairing any parts that are recalled by the vehicle manufacturer.
Share the road
Safe roadways require drivers and delivery people to practice safe behavior, which includes looking out for all travelers, regardless of how they get around.
Public emergencies
Uber may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.
For example, if Uber receives notice from a public health authority that someone using the Uber Marketplace Platform may present a potential for public harm, we may temporarily block the individual’s access until it is reasonably safe to allow the individual to resume using the Uber Marketplace Platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Uber Marketplace Platform or impose other requirements to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the Uber Marketplace Platform might present a danger to the safety of users of the Uber Marketplace Platform.
Additional guidelines for merchants and delivery people
In addition to following all of Uber’s Community Guidelines, merchants and delivery people must follow the standards below that apply to deliveries intermediated by the Uber Marketplace Platform.
Proper handling of items and orders (information for merchants)
Merchants are expected to meet all relevant licensing requirements and all other food laws and regulations—including food safety and hygiene regulations—plus industry best practices and Uber policies. Merchants must maintain valid licenses and/or permits where required by law.
Many prepared foods are perishable and can cause illness if not properly handled. Such foods can be potentially hazardous if not maintained under the proper time and temperature controls prior to pickup.
To help ensure that food is delivered safely, merchants are encouraged to seal packages in tamper-evident packaging ahead of delivery.
Proper delivery of items and orders (information for delivery people)
Merchants may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance, or accommodate their customers' dietary restrictions. For example, merchants may notify a delivery person to keep halal and non-halal food separate. Delivery people should always follow such guidelines from merchants.
In the case of food delivery, a delivery person using an insulated bag can make for a better experience, but it isn’t required unless the delivery person is delivering in a location where it’s required by law. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.
Delivery people should deliver items and orders safely and in accordance with relevant safety standards. For example, they may not tamper with or open packaging during delivery.
How merchants can provide a safe space for pickups
Merchants and their staff are expected to exercise good judgment and behavior around delivery people and make them feel welcome, just as they would with their in-person customers. They should also provide a safe area for order pickups; for example, merchants should work to prevent incidents on the merchant premises that might endanger delivery people’s safety.
Alcohol delivery
All orders that contain alcohol must comply with any applicable laws and restrictions on off-premise alcohol delivery and hours of service. Only individuals who are the legal age to buy alcohol (18) or older, and not intoxicated, can receive alcohol deliveries where such deliveries are available. Delivery recipients will be asked to show government-issued photo IDs to verify age and identity when an alcohol delivery arrives. If the delivery recipient does not have a valid government-issued photo ID, or appears intoxicated, the alcohol portion of the order will not be able to be delivered and may be returned to the merchant.
Creating a positive experience for delivery people
It’s important for merchants to treat delivery people with respect. Long delivery person handoff times (the amount of time it takes for the delivery person to get in and out of the merchant’s location with the order, including wait time) create a negative experience for delivery people.
Prohibited items
Merchants may only offer for sale items expressly contemplated or not prohibited under their agreement with Uber or applicable legislation. Specially regulated or illicit items cannot be delivered by delivery people.
Follow the law
We have standards based on applicable laws and regulations that everyone must follow. For example, using the Uber Marketplace Platform to commit any crime—such as transporting drugs, money laundering, commiting drug or human trafficking, or sexually exploiting children—or to violate any other law or regulation is strictly prohibited.
Follow all laws
Everyone is responsible for knowing and obeying all applicable laws, including airport rules and regulations when at the airport, and the rules of the road—including complying with traffic laws, signs, and signals—at all times when using the Uber Marketplace Platform.
All relevant licenses and permits, and any other legal documents required of drivers and delivery people must be kept up to date. For example, all drivers are required by law to maintain a valid driver’s license with "Exerce Atividade Remunerada - EAR" annotation, vehicle registration and enrollment in the National Social Security Service and pass Uber’s criminal background checks. Remember that when driving a motor vehicle, it is a local regulatory requirement to have a driver's license with you that corresponds to the type of vehicle. For ridesharing, this also includes meeting the applicable regulatory requirements for rideshare or for-hire drivers in your area. We review reports of crashes that may have happened during a trip or delivery, and other reports, including but not limited to those that may indicate poor, unsafe, or distracted driving. Local rules about parking may limit where drivers and delivery people can park their vehicle when picking up orders, making deliveries, or waiting for riders to arrive or or to exit a vehicle. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.
For Uber app users, let your driver or delivery person handle the driving. For example for riders, don’t touch the steering wheel, and don’t tamper with the gear shift or other knobs, buttons, or components that are used to operate a vehicle. For riders and Uber Eats users, don't ask a driver or delivery person to speed or to make illegal stops, dropoffs, or maneuvers.
When riding or parking a bike or scooter, be mindful of local regulations and rules; you can check your city government’s website for applicable laws. Following local rules of the road usually requires you to yield to pedestrians, ride in the direction of traffic, ride in designated lanes or avoid sidewalks, signal if you’re planning to change direction, and come to a complete stop at red lights and stop signs.
Traveling with infants and children
Drivers and riders should comply with applicable laws when traveling with infants and small children. Children age 10 and under must travel in the back seat.
When picking up riders traveling with small children that wish to install a car seat, drivers can give them extra time to properly install it before driving off. If a driver is not comfortable with a rider installing a car seat in their car, if a child does not appear to be within the height and weight safety requirements for the car seat, or if a driver otherwise feels that the child cannot be safely transported in the back seat, the driver can cancel the ride.
Service animals and assistive devices
Drivers using the Driver app may not deny a ride to a rider with a service animal or assistive devices (such as a wheelchair or crutches) because of the service animal or assistive devices. Applicable laws generally prohibit drivers from denying service to riders because of their service animals or assistive devices, and from otherwise discriminating against riders with service animals or assistive devices. Knowingly refusing a rider a trip because of their service animal or assistive devices will result in losing access to the Uber Marketplace Platform.
By law, service animals are required to bear an identification sign or a driver can request documentation from a rider if a service animal is not easily identifiable as one.
Learn more about Uber's commitment to accessibility here.
Drugs and alcohol
Drug use and open containers of alcohol are never allowed while using the Uber Marketplace Platform.
If you’re a driver or delivery person, by law, you cannot drive or bike while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle or bicycle. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.
If you’re a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 190 or another contact number for local police. Once you have left the vehicle and it is safe to do so, please also report your experience to Uber so appropriate measures can be taken.
Firearms and weapons ban
Riders and their guests, as well as drivers and delivery people, are prohibited from carrying firearms or weapons of any kind (e.g., knives, tasers) while using the Uber Marketplace Platform, to the extent permitted by applicable law. You can learn more about our firearms prohibition policy here.
Fraud
Fraud weakens trust and is also a crime. Intentionally falsifying information or assuming someone else’s identity, for example when signing in or undergoing a security check, isn’t allowed. It is important to provide accurate information when reporting incidents, creating and accessing your Uber accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promotions only as intended. Don’t knowingly complete invalid transactions.
Fraudulent activity may also include, but not be limited to: submitting fake documents, deliberately increasing the time or distance of a trip or delivery for fraudulent purposes or otherwise; accepting trip or delivery requests without the intention to complete, including provoking riders to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries; claiming to complete a delivery without ever picking up the delivery item; picking up a delivery item but retaining all or a portion of the item, and not delivering the entire order; actions intended to disrupt or manipulate the normal functioning of the Uber Marketplace Platform; intentionally preventing the offering of trip or delivery requests to partners by remaining online without the intention of accepting such requests; manipulating the settings on a phone to prevent the proper functioning of the platform and the GPS system of your mobile device while using the Uber Marketplace Platform; individually or collectively coordinating to induce artificial price changes; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; creating improper duplicate accounts; or falsifying documents, records, or other data for fraudulent purposes.
Street hails and off-platform pickups
To enhance the safety of each experience, off-platform pickups are prohibited. The law prohibits street hails while using the Uber Marketplace Platform, so never solicit or accept payment outside the Uber Marketplace Platform. Riders should not request trips from drivers outside of the Uber Marketplace Platform. For cash payments, Uber app users should remember to bring the correct amount to cover the cost of the trip or delivery. Drivers and delivery people should always pay Uber’s service fee on cash orders on time.
Other unacceptable activities
Never use Uber‘s trademark or intellectual property without permission. If it’s required under local law to display Uber-branded items, drivers and delivery people should only use Uber-branded items that are obtained from Uber. Drivers and delivery people should not display Uber-branded items when they are not accessing the platform. The use of unauthorized or third-party items—such as lights, placards, signs, or similar items bearing Uber’s name or trademark—may confuse Uber app users.
Your feedback matters
If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is important to keep our standards relevant as our technology evolves. Please rate your experience at the end of each trip or delivery. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability helps create a respectful, safe environment for everyone. And if something happens—such as a traffic accident—and you want to report it, you can tap Help in the app or visit help.uber.com and follow the applicable instructions so that our Support team can follow up. In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying Uber.
Ratings
Drivers, Uber app users and delivery people can give and receive ratings, as well as give feedback on how the trip or delivery went. This mutual feedback system improves accountability and helps create a respectful, safe, and transparent environment for everyone. Drivers and delivery people can see their current average rating in the app. Riders can see their rating displayed under their name by opening the app and touching the menu.
There is a minimum average rating in each city. This is because there may be cultural differences in the way people in different cities rate each other. Drivers, riders or delivery people that don’t meet the minimum average rating for their city may lose access to all or part of the Uber Marketplace Platform. If your rating is approaching this limit, we will let you know and may share information, including tips from the Uber community, that may help you improve your rating.
If you’re looking to keep your average rating high, it’s helpful to be courteous and respectful to all people while using the Uber Marketplace Platform and interacting with others in the Uber community. Drivers and delivery people using the Uber Marketplace Platform typically provide excellent service to their users, and most riders and delivery people are courteous and respectful, so most trips and deliveries run smoothly. Contacting Support will not lead to an individual rating being removed. We know that sometimes a trip or delivery may not go well—that’s why a specific trip or delivery has little influence on your overall rating, as it is comprised of the average rating of your last 500 trips and/or deliveries.
If you are a driver or delivery person and a user rates the trip or delivery with less than 5 stars, but selects a topic in the app unrelated to your services (such as traffic, pricing, issues in the app, etc.), this trip or delivery will not be considered in your average rating.
Delivery and trip acceptance
If you’re a delivery person or driver and you don’t want to accept delivery or trip requests, you can just go offline or log off. This helps keep the system running smoothly for everyone.
For delivery people and drivers if you consistently decline consecutive trip or delivery requests, our technology may assume you do not want to accept more trips or deliveries or have forgotten to log out, and you may be temporarily logged out in order to maintain the security and integrity of your account. However, you are free to log back in whenever you wish to begin confirming availability for trips or deliveries again.
How Uber applies our guidelines
Losing access to the Uber Marketplace Platform may be disruptive to your life or to your business. That’s why we believe it is important to have clear standards that explain the circumstances in which you may lose access to the Uber Marketplace Platform. If you violate any terms of your contractual agreement with Uber, or any applicable terms or policies, including any one of these Community Guidelines or any additional policies and standards that are communicated by Uber to you from time to time, you can lose access to all or part of the Uber Marketplace Platform. If you have more than one Uber account, such as a rider account and a driver account, violating the Community Guidelines could also lead you to lose access to all Uber accounts.
If you believe an error caused you to lose access to your account, you may contact the Uber Support team. If you are a driver or delivery partner, and in case you believe there has been a mistake or that your account was improperly deactivated, there are specific procedures for you to request a revision of said decision. Learn more here.
Uber receives feedback through a variety of channels, reviews reports submitted to our Support team that may violate our Community Guidelines, and may investigate through a specialized team. If we are made aware of potentially problematic behavior, we may contact you so we can look into it. We may, at our sole discretion, put a hold on your account or turn your account inactive until our review is complete. Drivers and delivery partners can access our webpage to view the most common reasons that may lead partners to lose access to their accounts.
Not following any one of our guidelines may result in the loss of access to all or part of the Uber Marketplace Platform. This can include reported violations of the terms and conditions you accepted, our Community Guidelines and/or Uber's policies, for instance, and certain actions you may take outside of the Uber Marketplace Platform, including but not limited to actions taken during the use of other platforms, if we determine that those actions threaten the safety of the Uber community, our employees, and contractors, or cause harm to Uber’s brand, reputation, or business. And if the issues raised are serious or a repeat report, or you refuse to cooperate, you may lose access to the Uber Marketplace Platform. Any behavior involving violence, sexual misconduct, harassment, fraud, or discrimination, or deceptive, illegal, or unsafe activity, while using the Uber Marketplace Platform can result in the immediate loss of access to the Uber Uber Marketplace Platform. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Guidelines for Law Enforcement Authorities.
Many jurisdictions, cities, and airports regulate the provision of certain services, on the Uber Marketplace Platform. If we determine that your driver or delivery person account is not in compliance with applicable regulatory requirements, we may be required to remove your access to the Uber Marketplace Platform.
Lastly, all drivers and delivery people wanting to use the Uber Marketplace Platform undergo a screening process, including background checks. A driver or delivery person will lose access to their Uber account(s) if a background check or other check uncovers a violation of Uber’s Community Guidelines and policies or other criteria required by local regulators.
To read more about our Community Guidelines, go here.
Uber app users can access Terms of Use for Uber here. Drivers and delivery people can access their legal agreement with Uber here.
**Note: Drivers and delivery people are not agents (actual, ostensible, or otherwise) or employees of Uber. Drivers and delivery people do not act pursuant to any authority (actual, apparent, or otherwise). They are independent third-party providers.
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