Handle Uber Eats orders safely
These guidelines help build trust among delivery partners, Uber Eats users, and your favorite neighborhood merchants.
Proper handling of orders
Merchants are expected to meet all relevant licensing requirements and all other food laws and regulations—including food safety and hygiene regulations—and industry best practices and Uber policies. Merchants must maintain valid merchant licenses and/or permits.
- Tips for merchants
Many prepared foods are perishable and can cause illness if not properly handled. Such foods can be potentially hazardous if not maintained under the proper time and temperature controls prior to pickup.
To help ensure that food reaches Uber Eats users safely, you’re encouraged to seal packages in tamper-evident packaging ahead of delivery.
You’re expected to act responsibly on information provided by Uber Eats users related to food allergies, intolerances, or other dietary restrictions.
Proper delivery of orders
Merchants may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance, or accommodate Uber Eats user dietary restrictions. For example, merchants may notify a delivery partner to keep halal and non-halal food separate. Delivery partners should always follow such guidelines from merchants and/or applicable regulations.
- Tips for delivery partners
An insulated bag can make for a better Uber Eats user experience, but it isn’t required unless you’re delivering in a location where it’s required by law. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.
You should not tamper with or open packaging during delivery. This can lead to foreign matter in food, which may pose a significant food safety risk for Uber Eats users.
Provide a safe space for pickups
Merchants should provide a safe area for order pickups that make delivery partners feel welcome.
Only Uber Eats users who are of the legal age to buy alcohol and are not intoxicated, can order or receive alcohol deliveries where available. Delivery partners are responsible for following local requirements for alcohol delivery, which often include asking Uber Eats users to show their ID and refusing delivery if an Uber Eats user is underage or appears intoxicated.