The Uber Eats guide to trip requests and smarter earning

You’ll see the delivery fare you’ll receive upon completing the trip, the total estimated time from accepting the trip to drop-off, and your pickup and drop-off locations. This means you will have more information upfront before deciding whether to accept or reject a trip.

Yes, the way you charge delivery fare is changing to better reflect each trip’s total time. The time shown on the trip request screen is the estimated total trip time for the whole trip, including the estimated time to travel to the merchant and the estimated time required for pickup.

No, tips are not included in the upfront earnings amount that you see on the trip request screen. Any tips you earn are an addition to your other trip earnings and will be reflected in the trip receipt. After receiving their order, customers decide whether to give a tip and how much, based on the service provided by the delivery partner.

Once you complete a trip, you can check the Trip Details screen to see your total earnings for the trip. You’ll see the upfront amount you were shown on the trip request screen, so you can easily match up the numbers.

No, the actual delivery fare will never be lower than the estimated fare shown on the trip request screen. Even if the actual delivery time is shorter than the estimated delivery time displayed, delivery partners will always receive the full amount of the estimated fare. If you have completed a delivery but received a fare lower than the upfront amount, please contact support.

If a return trip is completed or if the customer provides a tip, the total amount paid will exceed the pre-estimated delivery fare.

The delivery fare displayed on the delivery request screen already takes into account factors such as anticipated traffic congestion, the estimated time required for pickup and drop-off, and the impact of delivering multiple orders simultaneously.

In cases where a delivery takes significantly longer than the estimated time due to circumstances that cannot be handled through the usual delivery route, such as an incorrect or incomplete address or pin inaccuracies, you may contact Support to request a recalculation of the delivery fee. Please note that the recalculation may not result in additional payment, and the final fare may remain the same as what was displayed on the offer card.

The upfront fare is the amount you can earn by completing a delivery. It is displayed on your screen when you receive a delivery request. Please note that tips are not included in the pre-estimated delivery fare and, if applicable, will be added after the delivery is completed.

The upfront fares are calculated based on multiple factors, including the estimated time required to complete the delivery, the number of pickup and drop-off locations, traffic conditions, waiting time at pickup points, order volume, and the number of delivery partners available.

When you receive a trip request you can choose to accept or ignore the trip request, or select ‘decline’ to reject the request. If you choose to reject the request, you will be able to receive other trip requests, as usual, and your ratings will not be affected in any way.