Skip to main content

Treat everyone with respect

We believe that everyone should feel supported and welcomed. That’s why we’ve created standards on physical contact, personal space and privacy, threatening and rude behavior, unwanted contact, discrimination, and property damage.

Don’t touch strangers or anyone you just met while using any of Uber’s apps. Hurting or intending to hurt anyone is never allowed.

We all value our personal space and privacy. It’s okay to chat with other people. But please don’t comment on someone’s appearance or ask whether they are single.

Personal space and privacy should be respected. The following list provides examples of inappropriate conduct, but is not exhaustive. Behaviour and comments that could make people feel uncomfortable are not acceptable. Examples include nudges, whistles, and winks. Don’t touch or flirt with people you don’t know. Certain conversations that could be perceived as harmless can be offensive. Don’t comment on appearance. Refrain from asking unrelated personal questions, such as “Are you in a relationship?” Avoid discussing your own or someone else’s private life or using explicit language. Physical contact is prohibited while using the Uber apps, including during a trip or delivery, regardless of whether you know the person or they give you their consent.

Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language or make gestures that could be disrespectful, threatening, or inappropriate. It is a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.

Contact should end when the trip or delivery is complete, unless it’s to return a lost item or with mutual consent. For example, texting, calling, social media contact, visiting, or trying to visit someone in person after the trip or delivery has been completed is not allowed.

You should always feel safe and welcome. That’s why we don’t tolerate conduct we’ve determined to be discriminatory. Do not discriminate against someone based on traits such as their age, colour, disability, gender identity, marital or civil partnership status, pregnancy or maternity, national origin, appearance, race, religion or belief, political views or any other characteristic protected under relevant law. It is also unacceptable to rate another user—whether they’re an Uber Eats user, courier, driver, merchant, or rider—based on these traits.

Damaging property is never allowed. Some examples include damaging or tampering with the car, bike, moped, scooter or other mode of transportation requested through the Uber apps; breaking or vandalising a phone or tablet; intentionally spilling food or drink; smoking in a car; or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.

If you rent a bike, moped or scooter via the Uber apps, you must ensure it has been locked safely at the end of your trip. Failing to do so may result in an additional charge or fee.

Help keep one another safe

Follow the law