We believe that everyone should feel supported and welcomed. That’s why we’ve created standards on physical contact, personal space and privacy, threatening and rude behavior, unwanted contact, discrimination, and property damage.
Don’t touch strangers or anyone you just met while using any of Uber’s apps. Hurting or intending to hurt anyone is never allowed.
We all value our personal space and privacy. It’s okay to chat with other people. But please don’t comment on someone’s appearance or ask whether they are single.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct, but is not exhaustive. Behaviour and comments that could make people feel uncomfortable are not acceptable. Examples include nudges, whistles, and winks. Don’t touch or flirt with people you don’t know. Certain conversations that could be perceived as harmless can be offensive. Don’t comment on appearance. Refrain from asking unrelated personal questions, such as “Are you in a relationship?” Avoid discussing your own or someone else’s private life or using explicit language. Physical contact is prohibited while using the Uber apps, including during a trip or delivery, regardless of whether you know the person or they give you their consent.
Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language or make gestures that could be disrespectful, threatening, or inappropriate. It is a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.
Keep conversations casual and friendly with couriers, drivers, merchants, and co-riders. Don’t ask personal questions or act aggressively towards others.
Keep conversations casual and friendly with Uber Eats users, riders, merchants, and one another. Don’t ask personal questions or act aggressively towards others.
Contact should end when the trip or delivery is complete, unless it’s to return a lost item or with mutual consent. For example, texting, calling, social media contact, visiting, or trying to visit someone in person after the trip or delivery has been completed is not allowed.
You should immediately alert Uber if an Uber Eats user, rider, or merchant contacts you without mutual consent for any reason other than your current trip or delivery, or to return a lost item.
Alert Uber immediately if a driver or courier contacts you without mutual consent for any reason other than your current trip or delivery, or to return a lost item.
You should always feel safe and welcome. That’s why we don’t tolerate conduct we’ve determined to be discriminatory. Do not discriminate against someone based on traits such as their age, colour, disability, gender identity, marital or civil partnership status, pregnancy or maternity, national origin, appearance, race, religion or belief, political views or any other characteristic protected under relevant law. It is also unacceptable to rate another user—whether they’re an Uber Eats user, courier, driver, merchant, or rider—based on these traits.
Refusing or canceling orders due to an Uber Eats user’s or courier’s legally protected traits is not allowed. If you believe a courier refuses a pickup due to your or your Uber Eats users’ legally protected traits, please report the incident in the Uber app.
If you believe you’ve been denied a trip or delivery because of your legally protected traits, please report the incident in the Uber app.
While you’re biking or riding using the Uber apps, if you believe another user has bullied, insulted, or harassed you based on your legally protected traits, please report the incident in the Uber app.
Damaging property is never allowed. Some examples include damaging or tampering with the car, bike, moped, scooter or other mode of transportation requested through the Uber apps; breaking or vandalising a phone or tablet; intentionally spilling food or drink; smoking in a car; or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.
If you rent a bike, moped or scooter via the Uber apps, you must ensure it has been locked safely at the end of your trip. Failing to do so may result in an additional charge or fee.