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Help keep one another safe

Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age and more.

Account sharing is not allowed, unless expressly permitted in our guidelines, terms, or other policies. To use any Uber app, you need to register and maintain your own active account. You should not let another person use your account, and never share your login information with anyone else.

  • Protect your account. Don’t let someone else access your account. Requesting a ride or delivery for another person who meets our age requirement is fine and not a violation of Uber’s Community Guidelines.

  • Protect your account. Never let someone else accept requests through the Uber apps using your account, unless expressly permitted in our guidelines, terms, or other policies.

  • Protect your account. Never let someone else rent a scooter, moped or bike using your account, unless expressly permitted in our guidelines, terms, or other policies.

You must be 18 years or older to have a rider, Uber Eats user, or JUMP user account. Account holders can’t request a ride or delivery for someone under the age of 18 who will not be accompanied by an adult during the ride or when collecting the delivery. Account holders also can’t rent a bike or scooter to be used by someone under the age of 18. This section applies unless there is an express deviation in our guidelines, terms or other policies.

  • If you notice at pickup or delivery that your rider or Uber Eats user looks under 18, you can decline the trip or delivery and report it to Uber. Note that refusing or canceling trips on this basis will not impact your driver or courier rating. It’s also a good idea to let your rider or Uber Eats user know why you can’t accept the trip or complete the delivery, so they’re not left wondering what happened.

  • Adults can’t request a ride for someone under the age of 18 who will not be accompanied by an adult during the ride.

  • Adults can’t request a delivery for someone under the age of 18 who will not be accompanied by an adult when collecting the delivery.

  • People under the age of 18 aren’t allowed to rent a bike, moped scooter using the Uber app, unless there is an express deviation in our guidelines, terms or other policies.

When driving using the Uber app, no one other than the requesting rider and the rider's guests are permitted in the vehicle. When delivering with the Uber Eats app using a car, there should not be any riders in the car at the same time as the order to be delivered. When riding with Uber, the account holder is responsible for the behaviour of their entire party. If you request a ride or a delivery or rent a bike, moped, or scooter for another adult, you’re held responsible for their behaviour during their trip or delivery.

For an easy pickup or delivery, the Uber apps give riders and Uber Eats users identifying information about drivers and couriers and their vehicles, including their license plate number, vehicle make and model, profile picture, and name.

  • Always check your ride against the information provided in the app. Don't get into a car with a driver who doesn’t have the correct identifying information.

Seat belt use can be the most effective way to save lives and reduce injuries related to car crashes. Every courier using a vehicle, driver and rider—including those in the back seat—should always buckle up. Riders should request a car that has enough seat for everyone in their party, and drivers should decline a ride if there are not enough seats with seat belts for every passenger in their car.

For your safety, when riding a bike, moped, or scooter, find a helmet that fits well. Helmets can help protect you when worn according to the manufacturer’s instructions, such as sitting low on your forehead and snug under your chin. Helmets must be worn where required by applicable law.

Anyone using the Uber apps may choose to record all or part of a trip or delivery to the extent permitted by applicable laws, including to document an issue that they may wish to report to Uber or a relevant authority. Applicable laws or regulations may require any individual using recording equipment to notify and/or obtain consent of anyone being recorded. Please check applicable laws and regulations to determine if these apply.

Broadcasting a person’s image, audio, or video recording is not allowed.

Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road, being well rested, and watching for situations that may require quick action. We review reports of potentially unsafe driving behavior.

Drivers and couriers are expected to maintain their vehicles, including its brakes, seat belts, and tyres in good operating condition. This means maintaining your vehicle according to industry safety and maintenance standards and complying with all relevant laws and regulations.

Safe roads means practicing safe behaviour, which includes looking out for all travellers, regardless of how they get around.

  • Always look over your shoulder before exiting a vehicle, and keep an eye out for bicyclists, cars, pedestrians, and scooters.

  • Keep a lookout for other people who are travelling by bike, by moped or scooter, or on foot, and be aware of the road conditions ahead of you.

Uber may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.

For example, if Uber receives notice from a public health authority that someone using the Uber platform may present a potential for public harm, we may waitlist the individual’s account until it is reasonably safe to allow the individual to resume using the Uber platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Uber platform in order to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the Uber platform might present a clear and present danger.

In addition to following all of Uber’s Community Guidelines, see our standards for Uber Eats orders and deliveries.

Treat everyone with respect

Follow the law

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