Community Operations

We are responsible for building our customer service network. We strive towards developing a world-class support organization that scales effectively, is reliable and consistent, and provides unmatched service to our Uber community.

Life at Community Operations

6 years later, Mostafa’s Uber journey is just getting started
Community Operations Manager Mostafa Abbas has had 5 roles in 6 years at Uber.

Meet Mostafa
Ayrton’s starting a second chapter at Uber
Ayrton dos Santos rejoined Uber and is now leading rider experience on the EMEA Community Operations team.

Meet Ayrton
Axel is using his military experience to excel at Uber
After spending 2 years in the military, Axel del Lago joined Uber to apply the skills he had learned as a Lieutenant to a new career on the EMEA Customer Support team in Lisbon.

Meet Axel
Saad joined Uber for the culture
Dubai-based Community Operations Director Saad Khawaja shares highlights from his Uber journey.

Meet Saad
Diana’s journey to Community Operations Manager
Diana Urian joined Uber in 2016 just as our Center of Excellence for customer support launched in Krakow, Poland. As Uber in Krakow grew, so did Diana—from individual contributor, to manager, to senior manager.

Meet Diana
Meet our team
We know what we do impacts real, living human beings with families and loved ones, and it drives every one of us to improve and perfect our craft. We love going after the big problems and seizing the opportunities that come with challenging work. We encourage you to learn by doing and drive the kind of growth that best fits you.
Working at an Uber Center of Excellence
Uber Centers of Excellence (COEs) are contact management centers dedicated to providing world-class customer support to riders and drivers 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.
Working at an Uber Greenlight Hub
Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world.

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Explore our Community Operations teams

Centers of Excellence
Uber Centers of Excellence (COEs) are contact management centers dedicated to providing world-class customer support to riders and drivers 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.
Greenlight
Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world.
Program Management
Program Managers within Community Operations partner cross-functionally with operations leaders, engineering teams, and other organizations to build processes that enable an effortless, rapid, and efficient customer support experience. Uber's Program Managers develop support services for new products and initiatives while driving continuous improvement within existing support services.