May 25, 2017

Cancellation Fee

Uber Editor

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Cancellations can be frustrating for riders and driver partners alike. Therefore, in order to ensure that driver partners are fairly compensated for their time when committing to a trip, we have ensured that a cancellation fee is in place.

Here is your guide to cancellation charges:

If you cancel within 5 minutes of booking

No cancellation fee will be charged
Before you cancel a cash trip: You will receive a notification to ensure that you are aware of the fee that will be added to your next trip

If you cancel after 5 minutes of booking

The cancellation fee for a cancelled cash trip will automatically be charged to your next cash trip.
After completing your next trip: The total fare that you will pay will include the fare as well as the previous trip’s cancellation fee.

If you have cancelled multiple cash trips consecutively:

The cancellation fees for the multiple trips will accumulate as arrears and prevent any more requests from going through.
In such cases, you can clear the arrears using an alternative payment method such as a credit or debit card.
Once the payments in arrears have been cleared, you will be able to request for your Uber

Cash Cancellation Fees:

uberPOOL: ₹60

uberGO: ₹60

uberX: ₹90

UberXL: ₹100

UberHIRE: ₹100

*A service tax of 6% is applicable on the cancellation fee

#Protip: If you feel that a cancellation fee has been unfairly charged, please use the in-app Help feature (from the menu located on the top left corner of the Uber app) to bring the particular trip to our attention.

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Uber Editor

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