With Uber Eats, your trips may include alcohol deliveries. Here's what to expect.
Follow important steps
Delivering alcohol is a little different from delivering food. There are important steps and guidelines to follow.
Bring your phone
Be sure to take your phone with you when you meet your customer. The app will prompt you to check their ID, sobriety, and age, and it may ask for a signature to complete the delivery.
Use your best judgment
If you suspect a fake ID, intoxication, or that the customer is underage, the app may prompt you to return the alcohol to the business. Don’t worry, you’ll still receive a fare for the distance traveled.
Remain polite and professional
If you need to refuse a delivery, you can tell the customer that you cannot complete the delivery and that they can contact Support through their app with questions.
Questions from delivery partners
- What do I do if I suspect a fake ID?
If you have any doubts about the validity of the ID, the recipient’s age, or their sobriety, you can decline delivery and explain to the recipient that you can't deliver alcohol to anyone who looks underage, appears intoxicated, or can't provide acceptable ID. If they have additional questions, they can contact Support in the app.
- What do I do with undeliverable alcohol?
If you’re unable to complete the delivery, you can indicate the reason in your Driver app. Your app will route you back to the restaurant or store to return the alcohol on the customer’s behalf. Your fee will include payment for the entire trip (including going back to the restaurant or store).
- How should I deal with alcohol containers that break while I’m making a delivery?
You can end the trip in your Driver app and indicate the reason as “Item damaged.” Your app will then prompt you to call the restaurant or store to report the breakage. The app will prompt you to return the entire order (damaged and undamaged items) to the restaurant or store on the customer’s behalf. You won’t be charged for damaged items. You may let the customer know that they will not be charged for the damaged order and that they may reorder through the Uber Eats app. Your fee will include payment for the entire trip (including going back to the restaurant or store).
- Is there a limit on how much alcohol will be included in a single alcohol order?
Yes, the app restricts customers to a certain amount per order.
- If I have to refuse an alcohol delivery, will it affect my rating or my trip completion rate?
As long as you return the alcohol to the restaurant or store, your rating will not be affected if you’re unable to complete an alcohol delivery due to the customer not having a valid ID, being underage, or being intoxicated. Once you return the alcohol, the trip will be considered completed. You will be compensated for both the original and return portions of the trip.
- Do I need to bring my ID with me into the restaurant or store?
Because the restaurant or store is allowed, to make sure that you are at least 18 years old and that your name matches the name of the delivery partner for the order on their dashboard, you may want to have your ID with you when you go into the restaurant or store.
The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.