Implementation Lead, Uber for Business

About the Role

At Uber for Business, we help organisations simplify the way their employees move, travel, and expense work-related journeys. As an Implementation Lead for France, you will play a critical role in ensuring our customers successfully launch and adopt the Uber for Business platform.

Acting as a trusted advisor, project manager, and problem solver, you'll guide enterprise customers through onboarding and implementation, partnering closely with Sales, Account Management, Product, and Operations teams to deliver an exceptional customer experience. Your work will directly impact customer satisfaction, adoption, retention, and long-term growth.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and loves turning complex projects into seamless customer experiences.

What You'll Do

• Lead the end-to-end implementation and onboarding of Uber for Business customers across the French market.
• Partner with customers to understand their business goals, define success metrics, and develop tailored launch strategies that drive adoption and engagement.
• Manage multiple implementation projects simultaneously, creating clear project plans, timelines, and stakeholder communications.
• Serve as the primary point of contact during onboarding, ensuring a smooth and successful customer experience from kickoff through post-launch.
• Support customers with technical and operational setup, including integrations, billing configurations, and platform optimisation.
• Deliver engaging training sessions, workshops, and enablement materials to ensure customers maximise value from the platform.
• Monitor adoption and performance post-launch, providing data-driven recommendations to increase utilisation and long-term success.
• Collaborate cross-functionally with Sales, Product, Marketing, Support, and Operations teams to solve customer challenges and continuously improve implementation processes.
• Influence stakeholders at all levels, both internally and externally, to drive decisions and maintain project momentum.

What You'll Bring

• Bachelor's degree or equivalent experience.
• Fluent in both French and English.
• 3+ years of experience in implementation, project management, customer success, consulting, or another client-facing role.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Proven experience managing stakeholders and influencing decisions across multiple teams.
• Excellent organisation and project management capabilities.

Preferred Qualifications

• Experience managing multiple complex projects and competing priorities in a fast-paced environment.
• Exceptional communication, presentation, and stakeholder management skills.
• Strong customer-centric mindset with a passion for delivering outstanding experiences.
• Highly adaptable, resourceful, and comfortable navigating ambiguity.
• Collaborative team player who enjoys sharing knowledge and improving processes.
• Comfortable working with technology platforms and business systems; Salesforce experience is a plus.
• Experience supporting enterprise or mid-market customers through onboarding or implementation projects is advantageous.

Why Join Uber for Business?

• Work with some of the world's most innovative companies.
• Own high-impact customer projects that drive measurable business outcomes.
• Join a fast-growing business within Uber with strong opportunities for career development.
• Collaborate with talented, international teams in a dynamic and supportive environment.
• Help shape how organisations move, travel, and do business around the world.

If you enjoy solving complex challenges, building trusted customer relationships, and delivering flawless project execution, we'd love to hear from you.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.