If you’re a rider, please visit the YOW dropoff page or YOW pickup page instead.
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Rules and regulations
Airport regulations for driver-partners
Drivers must adhere to airport regulations. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.
-When on airport property, the Uber driver app must be open at all times (driver-partners must not go Offline until exiting the airport area)
Pro tips
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively cancelling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.
- Based on the operating agreement with YOW, using the taxi compound facilities next to the waiting area is prohibited.
- When an airport property, Airport Authority representatives may ask driver-partners to show their Uber partner app and their in-app profile.
How pickup requests work
Waiting for requests
Based on the operating agreement with the airport, the waiting area is located in the ridesharing area off of Airport Parkway Private (see map below).
Picking up your rider
Once you accept a trip request, the pickup location at YOW is located in the outermost lane at Pillar 12 (see map below).
How drop-off requests work
Drop-offs at the airport
Airport riders can be dropped off at their requested terminal on the Departures level.
Rematch
We’ve launched the Rematch feature at this airport. To qualify for Rematch, you must first complete a dropoff at the airport. Rematch then allows any driver-partner who just completed an airport dropoff to receive a pickup request without having to wait in the Waiting Area.
If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should go to the waiting area if you would like to wait for a request.
Please note that waiting around the terminal will not increase your chances of receiving a Rematch. Rematches can only occur a few moments after you complete an airport dropoff.
Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.
YOW pickup map
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