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Service Fee Payments Made Easy

When you see a negative balance in your Uber account, it means you have service fees owing from cash you’ve collected from trips paid in cash by riders.

It’s easy to settle your negative balance quickly and you can do this in the Uber Driver app by using M-pesa, Airtel Money, and credit or debit cards. Pay within 2 days of receiving the payment notice to stay on the road and continue earning.

When you receive a payment notification, you have 2 days to make a payment. Please follow the steps below to make a payment to settle your service fees:

Airtel Tigo

  • 1. Open your Uber Driver App

  • 2. Open inbox

  • 3. Tap View payment details and Start Now

  • 4. Enter Payment amount

  • 5. Select Airtel Tigo Money as your payment method

  • 6. Enter your Airtel Tigo registered phone number and press pay

  • 7. Enter the OTP received via message

  • 8. Payment successful notification

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MTN Money

  • 1. Enter payment amount

  • 2. Select MTN Money as your payment method

  • 3. Enter MTN Money registered mobile number

  • 4. Enter the OTP received via message

  • 5. Payment is successful

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Vodafone Cash

  • 1. Select Credit/Debit card and enter payment amount

  • 2. Confirm payment

  • 3. Enter Vodafone Cash registered mobile number and select Pay

  • 4. Enter the OTP received via message

  • 5. Payment is successful

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Settle your negative balance regularly and in-time to stay on the road and to avoid getting your account temporarily deactivated.

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FAQs

  • Uber will notify you when a payment is due, how much you owe, and how to make a payment. You will have 2 days to make a payment after receiving the notification.

  • Payments are reflected instantly but it may take up to 48 hours for your balance to be settled after you make the payment.

  • In order to provide earners with some flexibility, Uber allows them to pay a minimum amount which is lower than the total negative balance. Minimum amount is the lowest amount you need to pay in order to settle your negative balance. Failure to settle the negative balance or the minimum amount may result in your account being temporarily deactivated.

  • No, you can not pay an amount greater than your current negative balance.

  • You can pay any amount between the minimum payable amount and the current negative balance.

  • Uber will notify you when a payment is due, how much you owe, the minimum amount due and how to make a payment. You will have 2 days to make a payment after receiving the notification.

  • Payment amount and frequency are personalized based on your driving habits and how much cash you collect from riders.

  • Paying the minimum amount will reactivate your account, however, this also means that you will receive the next payment notification sooner.

  • Amounts due (and therefore your service fees) depend on how frequently you choose to drive, and whether the trips you take are paid for in cash. If you accept more cash trips from riders your negative balance and therefore your payment amounts may be higher.

  • Your account is reactivated as soon as you make a payment of the minimum amount due to settle your negative balance, however, in some cases, it can take up to 48 hours. Settle your negative balance to avoid any inconvenience.

  • Payments are reflected instantly in your Uber driver account but it may take up to 48 hours for your balance to be settled (that is reflected in your bank account or deducted from your payment method) after you make the payment.