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Updates

Uber available in South Africa from 5am to 7pm in lockdown level 4

May 1, 2020 / South Africa

E-hailing services are allowed to operate in South Africa between 5am to 7pm during lockdown level 4 with certain regulatory guidelines.

Regulatory Guidelines

  1. The Uber app will only be available during the national government’s restricted operating hours of 5am to 7pm.
  2. All passengers have to wear a cloth mask or face covering.
  3. Traveling is restricted for people performing level 4 services or for any other permitted purpose as mandated by the government.
  4. Limitations on passengers
    – UberGo, UberX, UberBLACK, UberASSIST, UberVIP – Maximum of 2 passengers
    – UberXL – Maximum of  3 passengers
    – UberVan – Maximum of  4 passengers

Safety

Your and the driver-partners safety is a top priority, especially now. Here are some tips and features we have implemented to help keep you and our community safe during this time.

  • Don’t travel if you’re not feeling well. The most important thing you can do right now is stay home if you’re feeling sick.
  • In-app messaging. We have created in-app messaging for you to view before confirming a ride.
  • Wear a cloth mask or face covering as required by government.  
  • Sit in the backseat and open the window. If possible, roll down the windows to improve ventilation.
  • Cover your mouth and nose if you sneeze or cough. Use your elbow or a tissue to cover your mouth and dispose of the tissue immediately. 
  • Handle your own belongings. Drivers will open/close their boot but please handle your own belongings at all stages of the trip. 
  • Driver-partners are also required to wear a cloth mask and sanitise the vehicle before every trip.

Supporting Driver-partners, Healthcare Workers and Vulnerable Communities

We have set up a number of initiatives to support driver-partners, help move what matters and assist communities impacted by the effects of COVID-19 such as:

  • A financial assistance policy for driver-partners diagnosed with COVID-19 or placed in individual quarantine by a public health authority
  • A partnership with The Bill and Melinda Gates Foundations to ease access to medication for vulnerable communities
  • A partnership with SA Harvest to increase supply of food packages to their beneficiary organisations

Driver-partner support details here.
Healthcare workers and vulnerable communities support details here.

We continue to monitor the situation very closely, and we are working with the relevant health authorities to understand the latest safety guidance regarding transport. We will keep you informed of any updates as the situation develops and our support team remains available via our 24/7 support channels.