Driver Announcements

Introducing Injury Protection for more peace of mind

November 28, 2018 / Uganda

We’re excited to announce a further commitment to rider and driver partner protection in Uganda, by rolling out Injury Protection provided by UAP Old Mutual, for added peace of mind when using Uber.  

Injury protection will apply to all uberX and uberBODA rides and at no additional cost. All driver-partners will benefit from this innovative cover; from the moment they accept a trip, while driving to pick up a rider, and until the trip ends. Riders will be covered from the time their ride begins, until the trip ends.

In the unfortunate event of an accident or a crime-related incident resulting in an injury during a trip, riders and driver-partners will have access to the following benefits:

  1. Medical cover: If an accident happens on-trip, this cover reimburses drivers and riders for necessary medical treatment costs up to UGX 1,875,000. In addition, this cover reimburses ambulance service costs.
  2. Death and funeral payments: In the unfortunate event that a driver-partner or rider dies as a result of an accident On-Trip, their dependents or heirs will benefit from a lump sum payment of  UGX 7,500,000 . They will also obtain an amount of UGX 750,000 for funeral expenses.
  3. Permanent disability payments: In the unfortunate event that a user suffers a permanent disability as a result of an accident on-trip, they will benefit from a lump sum payment up to UGX 7,500,000. The amount depends on the severity of the disability, as determined by UAP Old Mutual.
  4. Daily payment benefit for drivers (injury): If a driver is hospitalized for more than 48 hours as a result of an accident that happened on-trip and are thereafter unable to drive because of those injuries, they will receive a daily payment of UGX 13,000 for up to 30 days whilst they are medically certified by a doctor as unfit to work.

Injury Protection in Uganda has been tailored specifically for those on the road, and builds on Uber’s existing security structure while ensuring a safer ride during every journey booked through the Uber app. This is just part of our ongoing efforts to support drivers and riders on the road, and we will continue to do our best to provide them with more peace of mind going forward.