Uber Eats is deeply connected to the Taiwan community through the delivery experiences we offer to consumers, restaurants, and couriers everyday.  Since the spread of COVID-19, we have seen how our users are having to manage difficulties and uncertainties, and would like to offer a package of relief measures to help us get through these challenging times.

Today, we are announcing a series of initiatives to support the communities, including healthcare professionals, restaurant partners, delivery partners, and consumers.

“Since the outbreak of the virus, we have been in close contact with our restaurant and delivery partners to see what assistance we can provide. Each partner not only represents an individual, but also families who depend on them financially to keep their lives stable.   As a close partner to 18,000 restaurants, we understand delivery services present an additional revenue stream. So as part of our relief initiatives in Taiwan, we have set aside resources to drive more business to our partners and onboard 5,000 new local SMBs without activation fees. ” said Uber Eats GM Taiwan, Chai Lee.

 

Supporting our healthcare workers

Uber Eats is committed to supporting frontline responders and healthcare workers and will work with local health authorities to provide 25,000 free meals.

 

New revenue streams for local SMBs

We understand that many restaurants are losing dine-in business due to the spread of the virus. To help create additional revenue from delivery service, we are waiving activation fees for 5,000 new local SMBs for them to join Uber Eats.  We are making this offer to restaurants who bring their own mobile device for an easy and fast track onboarding process. 

 

Quality food for consumers and more demand to restaurants

We understand the importance of eating well to stay healthy and that many consumers might also be opting to dine at home during these times. As such, we will be offering more discounts for consumers to get fresh and healthy food more frequently. We hope this will also drive more customers to the 18,000 restaurants on our platform.

 

Safety and flexibility

We are always working to help ensure the safety of everyone on the platform.  Since the outbreak, we have formed a dedicated global team of Uber operations, security and safety executives, guided by the advice of health authorities, to respond as needed in each market where we operate around the world, including Taiwan.  

Globally, we have rolled out “No Contact Delivery” as a feature on our app where consumers can choose “Leave at Door” or “Leave in Lobby” options at checkout.  Starting today, we have also made LINE Pay available to users in Taiwan, in addition to credit cards and Apple Pay, as cashless payment options.

 

Financial assistance

More than ever, our delivery partners are committed to exercising safety measures guided by health authorities to ensure safety for themselves and others.  Thousands of them are on the road every day to make sure restaurants can continue operating and consumers get food delivered to them safe and fresh. As a show of gratitude and support, we have also rolled out a financial assistance program to delivery partners who are diagnosed with COVID-19 or placed in quarantine by a public health authority.  Individuals in these unfortunate situations will receive compensation for a period of up to 14 days. 

 

Throughout the COVID-19 outbreak, Uber has acted across more than 60 countries to support our users including delivery partners, restaurants, and driver partners.  For more information about what we are doing, please visit our webpage on COVID-19 resources and updates.

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