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Coronavirus (COVID-19) Resources & Updates

The safety and well-being of everyone who uses Uber is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are taking steps to help keep our communities safe.

Supporting public health authorities

We have a team available 24/7 to support public health authorities in their response to the epidemic. Working with them, we may temporarily suspend the accounts of riders or drivers confirmed to have contracted or been exposed to COVID-19. We’re also consulting with an epidemiologist to make sure our efforts as a company are grounded in medical advice.

Helping affected drivers and delivery people

Any driver or delivery person who is diagnosed with COVID-19 or is individually asked to self-isolate by a public health authority will receive financial assistance for up to 14 days while their account is on hold. We’ve already helped drivers in some affected areas, and we’re working to quickly implement this worldwide.

Helping to keep cars clean

We are working to provide drivers with disinfectants to help them keep their cars clean. Supplies are very limited, but we’re partnering with manufacturers and distributors to source as much as possible. We’ll be prioritizing distribution to drivers in cities with the greatest need.

Giving you options for food delivery

We understand that you may be relying more on food delivery right now. If you prefer, you can leave a note in the Uber Eats app to ask your delivery person to leave your food at the door.

Upholding our Community Guidelines

There have been reports of discrimination linked to the current situation. This is never okay—every rider and driver is expected to follow the Uber Community Guidelines, which clearly prohibit discrimination.

We’re reminding everyone who uses Uber to follow advice from public health authorities. If you’re sick, stay home and away from others. Wash your hands frequently, and cover your cough or sneeze. For more information, visit the Centers for Disease Control and Prevention.

Cleaning supplies for your car

We are working to provide drivers with disinfectants to help you keep your car clean. Supplies are very limited, but we’re partnering with manufacturers and distributors to source as much as possible. We’ll be prioritizing distribution to drivers in cities with the greatest need.

“Leave at Door” Delivery

Eats customers have the option to use delivery notes to communicate how they’d like their orders delivered. They may include a note like “Please leave my order at the door” or “ring my doorbell and leave in the lobby.” You can see these instructions in the app under ‘customer note’ once you arrive at their location.

Supporting public health authorities

We have a team available 24/7 to support public health authorities in their response to the epidemic. Working with them, we may temporarily suspend the accounts of riders or drivers confirmed to have contracted or been exposed to COVID-19. We’re also consulting with an epidemiologist to make sure our efforts as a company are grounded in medical advice.

Support if you’re taken off the road

Any driver or delivery person who is diagnosed with COVID-19 or is individually asked to self-isolate by a public health authority will receive financial assistance for up to 14 days while their account is on hold. We’ve already helped drivers in some affected areas, and we’re working to quickly implement this worldwide.

Maintaining your Uber Pro status

The last thing you should have to worry about is losing your Uber Pro status. We are protecting the current Uber Pro status for all drivers for the remainder of this qualifying period.

Maintaining the marketplace

Uber is focused on the reliability of our marketplace. Given our technology and logistics systems, we feel confident that we are well equipped to keep pace with delivery demand.

Guidance on food safety

Based on guidance from public health authorities, restaurants are advised to follow best practices on food safety and packaging. This includes ensuring proper sanitation of surfaces, food handlers and food preparation environments, and that all food is properly sealed in tamper-evident packaging. It is recommended that any locations where delivery people wait for orders are separate from food preparation areas. Restaurants are advised to contact their local public health authority in the event of any suspected coronavirus cases.

Giving delivery options to customers

Eats customers have the option to use delivery notes to communicate how they’d like their orders delivered on Uber Eats. They may include a note like “Please leave my order at the door.” Delivery people can see these instructions and communicate with customers via the app.

Supporting public health authorities

We have a team available 24/7 to support public health authorities in their response to the epidemic. Working with them, we may temporarily remove restaurants from the app when we receive confirmation of contraction of exposure to COVID-19. We’re also consulting with an epidemiologist to make sure our efforts as a company are grounded in medical advice.

Support to the most impacted businesses

Because we know our small businesses have an urgent need, we have waived delivery fees on all Uber Eats orders from independent restaurants across the US & Canada in an effort to drive sales to local favorites. We have also introduced a new functionality to enable same-day payouts for any Uber Eats restaurants who request it, to increase cash flow certainty.