We understand that with the introduction of the brutto fare reporting within the Virtual Cash Register (VCR), a lot of questions arose.
As we are not the owner of the eKasa system solution, it’s not within our competence to give guidance on how different types of transactions should be registered in the VCR .
We have currently gathered the most frequently asked questions that are being asked by the partner drivers and created this page to answer where we share the answers of the Financial Administration to your concerns. We also encourage you to learn more about eKasa on this page
What to do with payments that have already been recorded in eKasa but the fare was adjusted afterwards?
If the fare is adjusted, we recommend correcting the sales recorded in the cash register of the e-kasa client – VCR / OCR (hereinafter referred to as the “cash register”). In VCR, this is done through the document correction function.
What to do with a fare for a longer trip for which it typically takes up to 48 hours to be approved and shown in the app? In these cases, the fare for partner drivers is displayed as a 0E fare ride until approved.
In this case, you will register in cash register the total amount of the paid fare when the price is approved and paid by the passengers.
What should I do if there is a delay between eKasa and the app and/or there is a temporary lack of fare?
You shall register the total amount of the paid price in the cash register when it is paid by the passengers. If the taxi driver is not able to view the brutto fare amount that the passenger pays for the service at the end of the trip, he must contact Uber to make the brutto fare price available to him.
Are there any restrictions on canceling a payment in eKasa (e.g., Can I change or cancel a registered payment after a month)?
In this case, it is necessary to examine the reason for canceling the payment. The law specifies the procedure for returning the payment for a service, for example, due to a claim. In the cash register, it is also possible to make a correction of the recorded fare item. In VCR, this is done through the document correction function.
Partner drivers often accept the trip while traveling with another passenger. If they accept another order during the trip and complete the trip, navigation to the new pickup location will open immediately. What to do in this case?
The obligation is to record sales in the cash register after each trip. The taxi driver should register the total amount of the paid price to the passengers after the trip to the cash register before accepting the second trip.
Is it necessary to register also the cancellation fees in eKasa system (note: the service fee is being deducted from the cancellation fee)?
Only brutto fare for the provided service (in your case the total amount of the paid price for performing the taxi service), which the customer pays by credit/debit card, are recorded in the cash register.
Is it necessary to register the cleaning costs and payment for returned items ( the service fee is not deducted by Uber from these) in eKasa?
No, only the sales that the customer pays by the credit/debit card are recorded in the VCR.
Is it necessary to register tips from passengers in eKasa?
The taxi driver records the gross fare in VCR, which is the price for the service provided. This is the price that Uber makes available to the passenger and the same price that a passenger pays after the end of the trip for the provided service with a credit/debit card.
Do we need to register other partner drivers’ rewards in the eKasa, from which the Uber service fee is not deducted – such as vehicle branding reward, extra payment for a specific number of completed trips, etc.?
Who pays the compensation and how? If Uber pays the compensation to the entrepreneur’s account cashless, there is no obligation to use the eKasa client’s cash register to register the compensation.
If you have any further questions about eKasa, we recommend you to contact the Financial Administration.
Posted by Uber
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