Pool Chance has launched in your city! Here are answers to questions you might have.
What is UberX Share?
UberX Share is a new ride option that allows riders heading in a similar direction to share a ride if we find them a match.
Can I opt-out of UberX Share?
Drivers will receive UberX Share trip requests while they are receiving UberX requests. When you receive a request, the offer card will let you know it’s an “UberX Share” trip, and you can choose to decline it as usual.
What are the operating times and areas for UberX Share?
There are no service area restrictions for UberX Share, but operating hours will currently be 06:00-19:00.
Why is UberX Share being launched?
Affordable shared rides can mean more riders using the app, which may lead to more trips, less downtime, and possibly more overall earnings for you.
Fares with UberX Share
How do earnings with UberX Share compare to UberX?
Fares are structured so that how much you may earn on a UberX Share trip – from picking up your first rider to dropping off your last – will be at least the same as what you may earn on an UberX trip of similar time and distance, even if the first rider isn’t matched.
How are fares calculated for trips that find a match?
Each rider that you pick up on a UberX Share trip will pay you an upfront fare and each upfront fare will have its own service fee that you pay to Uber. If the trip is matched, the rider is charged a lower upfront fare. The service fee varies as more riders (i.e. more upfront fares) are added to your trip, so your earnings are likely to be at least the same as a comparable UberX trip of similar time and distance.
You will also be able to see the applicable Uber service fee in your waybill, found in the Trip Planner section of your Driver app.
If I take a different route for my UberX Share trip than the one suggested by the Driver app, is the fare or service fee adjusted?
UberX Share upfront fares are rarely adjusted for different routes. This is because riders cannot change their pickup or drop-off locations after requesting UberX Share.
Does surge impact UberX Share trips?
Yes, it does. UberX Share surge is linked to UberX surge. This means that if UberX prices surge, UberX Share does too – by the same multiplier.
Is UberX Share safe?
The same safety features and support that are available on all trips requested on the Uber app are available on UberX Share – from 24/7 support to the in-app Safety Toolkit.
Respect is the foundation of the Uber community and if a rider behaves poorly or breaches the Community Guidelines, we encourage drivers to let us know in the Help section of their Driver app so we take appropriate action.
Your safety drives us
The safety and well‑being of everyone who uses the Uber app is always a priority. We are actively monitoring the COVID‑19 situation and are taking steps to help keep our communities safer.
- Pre-Trip checklists: Before requesting a ride or going online to drive, both riders and drivers must confirm that they’ve taken specific safety steps, such as washing or sanitising their hands or sanitising their vehicle.
- Cancel if you have a safety concern: If you have a safety concern, you can cancel the trip without it impacting your cancellation rate and Pro status. As a reminder, it is always against Uber’s Community Guidelines to discriminate against anyone based on an unlawful reason, including their race or national origin.
- Supporting public health authorities: We have a team available 24/7 to support public health authorities in their response to the pandemic, including assisting contact tracers.
UberX Share pickups and drop-offs
Can riders change their destination after requesting UberX Share?
Riders cannot change their pickup or dropoff locations after requesting UberX Share. We will have email communications to let riders know this.
How many riders are allowed on an UberX Share trip?
Riders can only request an UberX Share trip if they are travelling alone. If a rider tries to bring along additional riders, you may cancel the trip and kindly suggest they request UberX instead.
What if my rider is not at the pickup location?
Riders are notified when you arrive at the pickup location. If your rider hasn’t arrived after the stipulated waiting time, you can cancel the trip – just select ‘Rider no show’.
You can always consider calling the rider after waiting a minute or so to check-in.
What do I do if a rider cancels?
If a rider is added to your trip but then cancels, your current UberX Share trip can still continue. Keep following in-app navigation to your next pickup or dropoff location.
How do ratings work for UberX Share?
At the end of an UberX Share trip, you rate each rider separately. The rating screen will appear in the app once you’ve dropped off all your riders.
Similarly, each rider has the option to provide a rating after they complete their UberX Share trip. When a rider gives a rating lower than 5, they are shown a list of possible reasons. If the rider selects an option that is outside of your control, such as “Route by Uber”, it won’t count towards your overall rating.
Do I have to use Uber Navigation?
You may use your preferred navigation app but Uber Navigation may be preferable for UberX Share trips. This is for two key reasons:
- Notifications: If you’re in a third party navigation app, some notifications do not come through, like when a new rider is added to the trip or if one of the riders cancels.
- Routing: Uber Navigation will automatically update and re-route you as needed, like when a new rider is added to the trip. If you’re in a third party navigation app, the route may not update automatically.
How are tolls calculated in an UberX Share trip?
All tolls will be added onto a rider’s fare. Riders will pay for their own tolls if they ride by themselves, or split them equally with every rider who is in the car at the time the toll is incurred.
How are you educating riders about UberX Share?
We have several marketing campaigns planned for the UberX Share launch to increase rider awareness and understanding.
What if my rider wants me to decline an additional passenger pickup?
You can kindly remind the rider that they have opted to share their ride with other riders when requesting UberX Share. If they prefer a private ride or are running late, you can offer to end their trip early and suggest they request UberX instead.
What if my rider requests UberX Share by mistake?
If your rider mistakenly requests UberX Share, kindly ask that they cancel their trip and request UberX instead.