Service Fee Payments Made Easy

13 April 2021 / Nigeria

When you see a negative balance in your Uber account, it means the amount of cash you’ve collected from trips is more than what you’ve actually earned.

It’s easy to settle your negative balance quickly. You can do this in the Uber Driver app by using the USSD, Barter and Bank Transfer options. Pay within 2 days of receiving the payment notice to stay on the road and continue earning.

To understand how to make a payment to Uber after you have received a payment notification, please watch the video above or follow the process listed below:

How to make a payment from your Uber Driver App

When you receive a payment notification, you have 2 days to make a payment. Please follow the steps below to make a payment to settle your service fees:

USSD

1. Open your Uber Driver App

2. Open Inbox

3. Tap View payment details & Start Now

4. Enter payment amount

5. Confirm USSD as your payment method

6. Select your desired Bank

7. Copy authentication code

8. Dial authentication code

9. Enter your 4 digit pin code

10. Payment is successful

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Barter

1. Enter payment amount

2. Press proceed

3. Enter Barter registered email/phone number along with your transaction code/pin

4. Pay from either your Barter account or your credit/debit card

5. Enter your card details

6. Press proceed

7. Select a method to receive an OTP

8. Enter OTP

9. Payment is successful

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Bank Transfer

1. Enter payment amount

2. Proceed to make the payment

3. Choose the payment type e.g transfer

4. Enter the payment amount

5. Enter the correct account details

6. Choose the appropriate bank

7. Enter your bank's OTP

8. Payment is successful

9. Payment successful notification

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Verve

1. Select Verve and Enter payment amount

2. Enter your Verve card details

3. Enter your 4 digit pin code

4. Enter OTP received via SMS

5. Payment is successful

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Settle your negative balance regularly and in-time to stay on the road and to avoid getting your account temporarily deactivated.

Frequently asked questions

When do I have to pay?
Uber will notify you when a payment is due, how much you owe, and how to make a payment. You will have 2 days to make a payment after receiving the notification.
I paid my dues but the payment isn’t reflecting in my account?
Payments are reflected instantly but it may take up to 48 hours for your balance to be settled after you make the payment.
What does the minimum amount mean?
In order to provide earners with some flexibility, Uber allows them to pay a minimum amount which is lower than the total negative balance. Minimum amount is the lowest amount you need to pay in order to settle your negative balance. Failure to settle the negative balance or the minimum amount may result in your account being temporarily deactivated.
Can I pay an amount greater than the total payable amount?
No, you can not pay an amount greater than your current negative balance.
How much money can I pay at a time?
You can pay any amount between the minimum payable amount and the current negative balance.
When will I have to pay?
Uber will notify you when a payment is due, how much you owe, the minimum amount due and how to make a payment. You will have 2 days to make a payment after receiving the notification.
How many times will I have to pay Uber?
Payment amount and frequency are personalized based on your driving habits and how much cash you collect from riders.
If I pay the minimum amount then what will happen?
Paying the minimum amount will reactivate your account, however, this also means that you will receive the next payment notification sooner.
Why is my minimum payable amount different from others?
Amounts due (and therefore your service fees) depend on how frequently you choose to drive, and whether the trips you take are paid for in cash. If you accept more cash trips from riders your negative balance and therefore your payment amounts may be higher.
How long does it take for a deactivated driver to get reactivated after clearing dues?
Your account is reactivated as soon as you make a payment of the minimum amount due to settle your negative balance, however, in some cases it can take up to 48 hours. Settle your negative balance to avoid any inconvenience.
How long does it take for a payment to get reflected in a partner driver’s account?
Payments are reflected instantly in your Uber driver account but it may take up to 48 hours for your balance to be settled (that is reflected in your bank account or deducted from your payment method) after you make the payment.