Introducing UberX Share in Accra and Lagos

UberX Share has launched in your city! Here are answers to questions you might have. 

What is UberX Share?

UberX Share is a new ride option that allows riders heading in a similar direction to share a ride if we find them a match.

Can I opt-out of UberX Share?

Drivers cannot opt out of receiving UberX Share trip requests while they are receiving UberX requests. However, when you receive a request, the offer card will let you know it’s a “UberX Share” trip, and you can choose to decline it as usual. 

What are the operating times and areas for UberX Share?

There are no service area restrictions for UberX Share, but operating hours will currently be 05:00-18:00.

Why is UberX Share being launched?

Affordable shared rides can mean more riders using the app, which can lead to more trips, less downtime, and more overall earnings for you.

How do earnings with UberX Share compare to UberX?

Fares are structured so that how much you earn on a UberX Share trip – from picking up your first rider to dropping off your last – will be at least the same as what you’d earn on an UberX trip of similar time and distance, even if we don’t find your first rider a match.

UberX Share will help drivers reach their Quest goals faster.

How are fares calculated for trips that find a match?

Each rider that you pick up on a UberX Share trip will pay you an upfront fare and each upfront fare will have its own service fee that you pay to Uber. If the trip is matched, the rider is charged a lower upfront fare. The service fee varies as more riders (i.e. more upfront fares) are added to your trip, so your earnings will be at least the same as a comparable UberX trip of similar time and distance.

You will also be able to see the applicable Uber service fee in your waybill, found in the Trip Planner section of your Driver app.

If I take a different route for my UberX Share trip than the one suggested by the Driver app, is the fare or service fee adjusted?

UberX Share upfront fares are rarely adjusted for different routes. This is because riders cannot change their pickup or drop-off locations after requesting UberX Share.

Does surge impact UberX Share trips?

Yes, it does. UberX Share surge is linked to UberX surge. This means that if UberX prices surge, UberX Share does too – by the same multiplier.

Is UberX Share safe?

The same door to door safety standards, especially no mask, no ride and support that are available on all trips requested on the Uber app are available on UberX Share – from 24/7 support to the in-app Safety Toolkit. 

Respect is the foundation of the Uber community and if a rider behaves poorly or breaches the Community Guidelines, we encourage drivers to let us know in the Help section of their Driver app so we take appropriate action.

Your safety drives us

The safety and well‑being of everyone who uses the Uber app is always a priority. We are actively monitoring the COVID‑19 situation and are taking steps to help keep our communities safer.

Can riders change their destination after requesting UberX Share?

Riders cannot change their pickup or drop-off locations after requesting UberX Share. We will have email communications to let riders know this. 

How many riders are allowed on a UberX Share trip?

Riders can only request a UberX Share trip if they are travelling alone. If a rider tries to bring along additional riders, you may cancel the trip and kindly suggest they request UberX instead.

What if my rider is not at the pickup location?

Riders are notified when you arrive at the pickup location. If your rider hasn’t arrived after the stipulated waiting time, you can cancel the trip – just select ‘Rider no show’. 

You can always consider calling the rider after waiting a minute or so to check-in.

What do I do if a rider cancels?

If a rider is added to your trip but then cancels, your current UberX Share trip can still continue. Keep following in-app navigation to your next pickup or dropoff location.

How do ratings work for UberX Share?

At the end of a UberX Share trip, you rate each rider separately. The rating screen will appear in the app once you’ve dropped off all your riders.

Similarly, each rider has the option to provide a rating after they complete their UberX Share trip. When a rider gives a rating lower than 5, they are shown a list of possible reasons. If the rider selects an option that is outside of your control, such as “Route by Uber”, it won’t count towards your overall rating.

Do I have to use Uber Navigation?

You may use your preferred navigation app but Uber Navigation is recommended for UberX Share trips. This is for two key reasons:

How are tolls calculated in a UberX Share trip?

All tolls will be added onto a rider’s fare. Riders will pay for their own tolls if they ride by themselves, or split them equally with every rider who is in the car at the time the toll is incurred.

How are you educating riders about UberX Share?

We have several marketing campaigns planned for the UberX Share launch to increase rider awareness and understanding. 

What if my rider wants me to decline an additional passenger pickup?

You can kindly remind the rider that they have opted to share their ride with other riders when requesting UberX Share. If they prefer a private ride or are running late, you can offer to end their trip early and suggest they request UberX instead.

What if my rider requests UberX Share by mistake?

If your rider mistakenly requests UberX Share, kindly ask that they cancel their trip and request UberX instead.