We’ve made improvements to our cleaning fee policy

1 March 2018 / Malaysia

Layari pautan ini untuk versi Bahasa Melayu

You’ve given us your feedback on our cleaning fee policy and we’ve since made some changes. Starting 5 March 2018, we’re giving you two options when a rider makes a mess in your car. You can either request for the:

Self-cleaning token worth RM20 (no receipt needed), OR
Reimbursement for cleaning fee (based on the receipt from the workshop)

Option 1: Self-cleaning token

We understand that some messes require instant cleaning. The self-cleaning token allows you to clean the mess in your car without having to go to the workshop to get a receipt. It entirely eliminates the need for receipts.

How it works

Submit a clear picture of before and after, depicting the mess in your car and the aftermath of your self-cleaning effort
Photo evidence of the mess must be submitted within 3 business days of occurence
You will receive a RM20 cash token which will be paid through the normal weekly driver payments

Option 2: Reimbursement for cleaning fee

If a rider leaves a mess or damage in your vehicle that requires significant cleaning or repair by a professional cleaning service, let us know as soon as possible and we’ll do our best to support you. In some cases we may be able to provide a reimbursement for the cost of cleaning and repair. The cost of the reimbursement will be based on the receipt you provide.

To qualify for reimbursement, please provide a clear picture of the mess within 3 business day of occurrence. Submit a clear picture of the entire receipt (top to bottom) with these details:

Name of the cleaning workshop/petrol station

Address of the location of the cleaning workshop/petrol station

Reachable contact number of cleaning workshop/petrol station

Vehicle registration number of driver-partner

Date of when the cleaning fee is done

Itemised billing based on the cleaning process done
Company stamp with representative signature of the cleaning workshop/petrol station

How can I request for a self-cleaning token or reimbursement for a cleaning fee?

Please do so via the Uber Partner app by following the steps below:

While we endeavour to honour all requests, Uber will make this determination in its sole discretion following a review of the incident. Instances of misuse and violation of policy could prevent driver-partners from receiving any reimbursement.