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One month of no cancellation fees

July 13, 2018 / Chennai

Good news – your cancellation fees are on us!

Top Uber riders deserve Uber-special privileges, and we constantly aim at giving them,  memorable ride experiences.

We have decided to waive any cancellation fees that your account may incur. For one month, starting today (13/07/2018), you don’t have to worry about cancellation fees.

How this works:

  • Open your Uber app and enter your destination
  • You will be able to view a new option for UberGO called UberGo VIP which is added especially for you, as seen in the image. (Note that you will get an UberGO vehicle as your ride)
  • Book your ride using the UberGo VIP option to enjoy a cancellation fee waiver (In case of cancellations after 5 minutes)
  • Ride in comfort with Uber

Cancelling your ride before 5 min

If you cancel your ride before 5 minutes, you will receive a notification like the one shown in the image. You do not have to worry as you will not be charged this fee. This cancellation fee will also be waived off for you.

Cancelling your ride after 5 min

If you cancel your ride after 5 minutes, you will receive a notification saying “You have been charged ₹0 for your driver’s time” like the one shown in the image. You will not be charged a cancellation fee for the same.

How can you help us?

It is simple – please use this feature judiciously, keeping in mind the driver-partners as well. We understand that certain cancellations are unavoidable, but we request you to use the cancellation feature only in times of need.

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