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Need assistance on trip? Call the Uber Safety Line.

April 23, 2019 / India

When it comes to immediate assistance, speaking to someone is key. Introducing the Uber Safety Line as part of the Safety Toolkit. In the unlikely event that you feel unsafe on trip, speak directly to our safety incident response team.

When to call

Here are some instances during which you can reach out to us through the Uber Safety Line:

  • Altercations with your driver
  • Midway drops or route issues
  • Rash or drowsy driving
  • If the driver doesn’t match the profile shown on your app

In case of emergency, dial  100 assistance from the in-app  Safety Toolkit to speak to the police.

Access the Uber Safety Line

  1. On trip, open the Uber app.
  2. Select the shield icon on the map.
  3. Tap on Uber Safety Line.
  4. Swipe to call.