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Jakarta, We’re Here to Serve You

June 19, 2015 / Jakarta

In Jakarta as in over 310 cities around the world, Uber has transformed the way people move around and connect with their city by providing a safer, more reliable and affordable transportation choice. 
A short while ago reports have appeared once again that show how Uber has been misunderstood. We would like to take this opportunity to clarify a few things:
  1. Uber is a technology company. We do not own, operate vehicles or employ drivers. Our platform simply connects a rider request to a partner from a licensed, for-hire chauffeur-driven transportation company. This is fully compliant with applicable transportation laws and accredited by the local government.
  2. Safety of the our community is Uber’s #1 priority. Uber’s safety features include having your driver’s name, photo, contact details and vehicle license plate before you get into the car. You can also share your journey and ETA with friends or family so they can follow your journey in real-time via GPS tracking through the Uber app. After every trip riders must rate their driver and have the option to provide additional feedback which is reviewed by our team, so there is 100% accountability and a guarantee that appropriate action is taken to ensure the highest quality.
  3. Every vehicle in Jakarta on the Uber platform is a registered for-hire car with full commercial insurance that is thoroughly inspected by Uber, meeting all local licensing and registration requirements.
  4. Uber complies with all applicable local tax laws and pays applicable taxes in every market it operates in.
  5. Uber Asia has a licensed and registered representative office in Jakarta.
  6. We are investigating the reports that cars and drivers on the Uber platform have been detained by the authorities. We stand by our partner drivers 100% and will help them resolve this matter amicably.
Since we launched in Jakarta, we’ve received overwhelming support from hundreds of thousands of Jakartans who use Uber every day to move around their city more safely, conveniently and reliably. 
Our technology is transforming urban mobility and we are actively working with the local authorities towards a long-term solution that benefits the entire community. 
Uber on Jakarta!