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As an effort to further improve Hong Kongers’ Uber experience and cater to their preferences, we are refreshing our Hong Kong product line-up today. The line-up of new products will see the launch of Comfort, which provides riders with elevated services from top-rated driver-partners and vehicles with more legroom. In addition, we’ve made changes to Black – reintroducing it as a luxurious option that matches riders with high-end vehicles.  

Quiet Mode and Temperature Control
Personalised Comfort at Your Fingertips

Comfort is built for riders who are constantly on the go and want a little extra comfort. An upgrade to your everyday ride, Comfort driver-partners are known to provide you with excellent service and are friendly, courteous and professional. When selecting Comfort, riders can enjoy an elevated service by being matched to vehicles that are newer and more spacious. Riders are also matched with driver-partners who have maintained a rating of 4.85 or higher with Uber’s two-way rating system, and are able to navigate confidently – even when running GPS in silent mode. 

Before even hopping on a Comfort ride, riders may tailor their journey through the new Comfort and Black exclusive “Ride Preferences” in-app feature. Comfort driver-partners can prepare the vehicle temperature (warm, hot, cool , cold) to riders’ liking – for example, you can request for the temperature to be “hot” after a stroll through the park in the cold; or “cool” if you’re coming out of the gym. If you are dialling into a conference call on the way to the office, you can request for a silent trip – without any music or conversation – to maximise productivity. 

Reintroducing the All-New Black
An All-New Luxurious Experience 

Uber is also reintroducing Black as a luxury and premium option. As a result of the latest line-up of products, Black is now further differentiated from other rides, offering riders who are looking for an ultimate premium option to get from point A to point B. Driver-partners for Black must maintain a rating of 4.85 or higher, as well as drive newer and more high-end vehicles to provide, and safeguard, rides of exceptional quality. The “Ride Preferences” feature is available under Black –  in addition to requesting your ideal temperature or quiet mode in advance, you can also request help with luggage. 


“Uber is here to provide a service that Hong Kongers want, and can rely on, for everyday life.  As an operating system that connects Hong Kongers to the places, people, and moments that matter, we are continuously looking for ways to improve the experience for both riders and driver-partners,” says Estyn Chung, General Manager of Uber Hong Kong.

“By taking feedback seriously and making bold changes as needed, we are able to ensure reliability and offer new accessible ride options that are better tailored to the lifestyles and needs of Hong Kongers.”

A Refreshed Product Line-Up

*For senior citizens, wheelchair users, expectant mothers, visually or hearing impaired and individuals with accessibility needs.

We want to ensure each Uber journey meets your needs. Whether you are looking for extra legroom, opting for a more affordable option, or pampering yourself with a more premium ride, this is how your Uber rides can cost* based on the different vehicle types you choose:

1Airport off-peak hours: 06:00 – 16:00
Subject to actual route, distance and time travelled and surge conditions